F&B Assistant: Guest Service, Barista & Events Support

Chester-Zoo; Chester; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Staff pass to visit the zoo

Complimentary tickets for friends and

Free travel on X1 bus (Chester/Ellesm.

Healthcare plan

Employee Assistance Programme

Discounted gym membership

Pension scheme

Job summary

Chester Zoo is hiring for Food & Beverage Assistant roles across multiple outlets—from restaurants and cafés to kiosks and The Oakfield gastro-pub, plus wedding and events spaces.

You’ll deliver excellent customer service, take and prepare orders, use EPOS, handle cash, and support back-of-house teams. Flexible shifts, weekends/bank holidays, and permanent contracts with pro rata hours are on offer.

Qualifications

• Excellent customer service skills.
• Flexible, positive and "can do" attitude.
• Excellent communication and teamwork skills.
• Experience of working in a busy, high‑volume environment.
• Cash handling and EPOS experience.
• A good level of numeracy and literacy.
• The ability to work flexibly as part of a team.
• Experience within hospitality, restaurants, pubs, cafés, events or other customer-facing environments would be beneficial.

Responsibilities

• Welcoming and providing exceptional customer service to visitors and guests.
• Taking and preparing food and drink orders.
• Preparing and serving food and drinks, including table service.
• Using your barista skills to create hand-crafted beverages.
• Providing recommendations on our food and drink options.
• Operating EPOS systems and handling cash and payments.
• Keeping restaurants, cafés, bars and dining areas clean, tidy and well stocked.
• Supporting our Chef teams in the kitchen when required.
• Carrying out general front of house duties across our restaurants, cafés, kiosks and other F&B outlets.
• Supporting The Oakfield and The Square with weddings, corporate functions and other events.
• Helping with the set-up, preparation and break-down of events.
• Supporting other Food & Beverage outlets across the zoo when required.

Skills

Customer service

Flexible attitude

Teamwork

Excellent communication

Cash handling

EPOS experience

Numeracy

Literacy

Tools

EPOS systems

Job description

Chester Zoo is hiring for Food & Beverage Assistant roles across multiple outlets—from restaurants and cafés to kiosks and The Oakfield gastro-pub, plus wedding and events spaces.

You’ll deliver excellent customer service, take and prepare orders, use EPOS, handle cash, and support back-of-house teams. Flexible shifts, weekends/bank holidays, and permanent contracts with pro rata hours are on offer.