F&B Events Manager: Guest Experience Leader

LLOYD'S REGISTER INTERNATIONAL; Chester; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Healthcare plan

Staff tickets

Cycle to work

Discounts

Job summary

Chester Zoo is seeking a Food & Beverage Events Assistant Manager to lead The Square's events team and work with the Head Chef to deliver exceptional service for weddings and corporate functions. The role covers day-to-day front-of-house operations, staff development, and compliance with health, safety and licensing standards.

You will drive guest experiences, manage EPOS and stock control, and use sales data to grow revenue while maintaining high service levels.

Qualifications

• Experience operating in a high-volume business, at a management level.
• Exceptional guest service skills within a guest focused environment
• Experienced people manager who is able to lead and inspire a team in a range of disciplines
• Awareness of current food & beverage and event trends with the ability to benchmark against competitors and able to present ideas for improvement to introduce best practice ahead of the game
• In depth knowledge and experience of Health & Hygiene Safety legislation processes
• Good practical knowledge of budgets, forecasting and setting targets
• Excellent written and verbal communication with the ability to liaise to people at all levels
• Computer literate with working knowledge of Excel and other Microsoft products
• Knowledge of balancing guest requirements and service capabilities with the need to return a profit
• Knowledge of effective performance monitoring systems

Responsibilities

• Oversee the daily management of The Square, ensuring smooth service and an exceptional guest experience at all times
• Lead, motivate, and develop the events, supporting recruitment, training, and performance management to uphold service excellence
• Manage all food and beverage systems including EPOS, stock control, cash handling, and health and safety compliance
• Utilise sales and performance data to inform decisions, set clear goals for the team, and react quickly to trading trends to drive results
• Maximise revenue and profitability by monitoring payroll and spend, encouraging upselling, and minimising waste and shrinkage
• Ensure all team members adhere to policies and procedures, including food safety standards, health and safety legislation, and licensing laws
• Support the delivery of occasional events held within The Oakfield, ensuring they are integrated seamlessly with regular pub operations

Skills

High-volume management

Guest service

People management

F&B trends

Health & safety

Budgeting/Forecasting

Excel

Performance monitoring

Tools

Excel

Job description

Chester Zoo is seeking a Food & Beverage Events Assistant Manager to lead The Square's events team and work with the Head Chef to deliver exceptional service for weddings and corporate functions. The role covers day-to-day front-of-house operations, staff development, and compliance with health, safety and licensing standards.

You will drive guest experiences, manage EPOS and stock control, and use sales data to grow revenue while maintaining high service levels.