F&B and Spa Assistant

The-Londoner-Hotel; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Complimentary meals

Recommend a Friend £500

Annual complimentary night stays

Staff discounts

Pension scheme

Social events

Recognition events

Wellbeing programme

Company doctor access

Edwardian Academy

Job summary

The Londoner Hotel is recruiting a passionate F&B & Spa Assistant to join The Retreat at The Londoner. You will help maintain a spotless Spa, assist guests, and contribute to a welcoming, high-quality experience in a luxury setting.

Responsibilities include stocking checks, serving Refuel bar items, and actively promoting Spa services to drive guest satisfaction and revenue. Prior hospitality experience is preferred, with excellent communication and customer service a must.

Qualifications

• Previous Spa or Health Club experience is required.
• Good computer skills and telephone manner are important.
• Strong written and spoken communication is required.

Responsibilities

• Keep the Spa area clean and well presented for guests and members.
• Monitor stock levels and report_low stock promptly.
• Serve healthy snacks and beverages from the Refuel bar.
• Promote and sell Spa services to guests to maximise revenue.

Skills

Spa/Health club experience

Computer skills

Communication skills

Sales skills

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for an F & B & Spa Assistant to join our stunning Spa and Health Club, The Retreat at The Londoner Hotel.

Overview:

• An Amazing opportunity to join our Spa team at The Londoner Hotel as an F & B & Spa Assistant.
• As a Spa Assistant you will be responsible for ensuring that the Spa is kept clean and tidy and that guests and members using the Spa have everything they need.
• You will be responsible for checking stock levels frequently and reporting when stock levels get too low.
• You will serve healthy snacks and refreshments to guests from the Refuel bar.
• You will also promote and sell the services of The Spa when speaking to guests to ensure that you maximise potential for all sales.

About you:

• Previous Spa or Health Club experience is required or an interest in developing a career within this field.
• Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision.
• As a Spa Host you must be able to demonstrate good computer skills and telephone manner.
• A good level of spoken and written communication is required.

Company Benefits:

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• R ecommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Compensation: Competitive salary