Eyewear Consultant & Customer Care Specialist

Boots UK; Cardiff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus

Employee discounts

Career development

Leave pay

Flexible benefits

Counselling support

Job summary

Boots Opticians in Cardiff is seeking a friendly Retail Assistant to welcome customers, understand their needs and help them choose the right eyewear and services. You’ll participate in pre-screening activities and eye-test support while delivering excellent service on the shop floor.

You will access our industry-leading Step Into Optics training programme with workshop and on-the-job learning, reporting to the store manager and based in-store in Cardiff.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses.
• Supporting with eye-tests and pre-screening activities.
• Providing aftercare support through repairs and adjustments.
• Completing operational and administrative tasks associated with dispensing prescriptions.
• Maintaining shop floor standards.

Skills

Customer service

Willingness to learn

Retail experience

Job description

Boots Opticians in Cardiff is seeking a friendly Retail Assistant to welcome customers, understand their needs and help them choose the right eyewear and services. You’ll participate in pre-screening activities and eye-test support while delivering excellent service on the shop floor.

You will access our industry-leading Step Into Optics training programme with workshop and on-the-job learning, reporting to the store manager and based in-store in Cardiff.