Eyewear Consultant & Customer Care Pro

The Boots Company PLC; Crawley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discretionary quarterly bonus

Generous employee discounts for you

Career development opportunities

Enhanced maternity/paternity/adoption"

Flexible benefits scheme

Employee Assistance Programme (TELUS)

Job summary

Boots Opticians in Crawley is seeking a Retail Assistant to be the first and last point of contact for customers on the shop floor, listening to needs and guiding them to the right eyewear and services. You will help with greeting customers, pre-screening eye-tests, and crafting the best eyewear solution, ensuring a friendly and efficient service every day.

Based in-store, you will handle dispensing glasses and contact lenses, support eye-tests, provide aftercare, and keep the shop floor tidy.

Qualifications

• Passion for customer care.
• Desire to learn.
• Worked in a retail or clinical environment.

Responsibilities

• Ordering, dispensing and collection of glasses and contact lenses
• Supporting with eye-tests and pre-screening activities
• Providing aftercare support through repairs and adjustments
• Completing operational and administrative tasks associated with dispensing prescriptions
• Maintaining shop floor standards

Skills

Customer care

Willingness to learn

Retail experience

Job description

Boots Opticians in Crawley is seeking a Retail Assistant to be the first and last point of contact for customers on the shop floor, listening to needs and guiding them to the right eyewear and services. You will help with greeting customers, pre-screening eye-tests, and crafting the best eyewear solution, ensuring a friendly and efficient service every day.

Based in-store, you will handle dispensing glasses and contact lenses, support eye-tests, provide aftercare, and keep the shop floor tidy.