ASB and Tenancy Enforcement Team Manager

And Yorkshire Housing Limited; Leeds; On-site; GBP 51,000 - 60,000; Full time

Benefits offered by this job

Car allowance £2,000 per year

Agile working

Professional development opportunities

Job summary

Yorkshire Housing is seeking an ASB and Tenancy Enforcement Team Manager to lead a specialist unit tackling antisocial behaviour, tenancy enforcement and safeguarding across Yorkshire. You will combine operational leadership with legal acumen to deliver fair, proportionate outcomes for customers.

You will work across partners and agencies, manage budgets, drive service improvements and develop staff, ensuring compliance, evidence-led action and value for money in a flexible, agile environment.

Qualifications

• Experience in anti-social behaviour and housing management within social housing.
• Proven track record in handling safeguarding, legal action and multi-agency work.
• Strong leadership with coaching and developing teams.

Responsibilities

• Lead, coach and develop a high-performing ASB and tenancy enforcement team.
• Provide expert guidance on complex and high-risk cases, including injunctions and possession proceedings.
• Oversee enforcement actions to ensure evidence-led, proportionate outcomes.
• Collaborate with legal advisers, local authorities, police and partners to tackle ASB and support vulnerable customers.
• Drive service performance via quality assurance, audits and continuous improvement.

Skills

ASB management

Tenancy enforcement

Legal enforcement

Multi-agency collaboration

Stakeholder management

Leadership

Education

Level 4 Certificate in Housing (or equivalent)

Job description

Do you believe everyone deserves to feel safe in their home and community? At Yorkshire Housing, we're all about making it possible for people to have a place they're proud to call home. We're looking for an experienced, customer-obsessed leader to join us as our new ASB and Tenancy Enforcement Team Manager and help us create safer, stronger and more sustainable communities across Yorkshire. This is a fantastic opportunity to lead a specialist team responsible for tackling anti-social behaviour, managing tenancy enforcement and supporting customers through some of the most challenging situations they face. You'll combine operational leadership with expert technical knowledge, ensuring we deliver a service that’s fair, proportionate, legally compliant and, most importantly, focused on achieving the right outcomes for our customers. We believe work is something you do, not somewhere you go. So, if you're looking for a flexible role where you can genuinely make a difference, keep reading.

What you'll be doing

You'll:

• Lead, coach and develop a high-performing team, creating a culture of accountability, collaboration and continuous improvement.
• Act as Yorkshire Housing's operational specialist for ASB and tenancy enforcement, providing expert guidance on complex and high-risk cases.
• Oversee legal action including injunctions, possession proceedings and other enforcement remedies, ensuring cases are evidence-led and proportionate.
• Work closely with legal advisers, local authorities, police and partner agencies to tackle anti-social behaviour and support vulnerable customers.
• Drive service performance through insight, quality assurance, auditing and continuous improvement activity.
• Lead on service development, ensuring our approach remains proactive, inclusive and aligned to best practice.
• Build and maintain strong regional partnerships that help create safer, more sustainable communities.
• Manage budgets effectively and ensure resources deliver maximum value for money.
• Use customer feedback, complaints and performance data to identify opportunities to improve the customer experience.

What you'll bring

• Extensive experience of anti-social behaviour, tenancy enforcement and housing management within a social housing environment.
• A proven track record of managing complex and high-risk cases involving safeguarding, legal action and multi-agency working.
• Strong operational leadership skills, with the ability to motivate, coach and develop others.
• Excellent knowledge of relevant legislation, regulatory requirements, case law and enforcement tools available to social landlords.
• Experience working with solicitors, barristers, courts and external agencies, including presenting evidence and representing an organisation professionally.
• A customer-focused mindset and a passion for achieving positive outcomes for individuals and communities.
• Strong communication, influencing and stakeholder management skills.
• Experience leading service improvement initiatives and embedding innovative ways of working.
• A resilient, values-led approach and the ability to make sound decisions in challenging situations.
• A Level 4 Certificate in Housing (or equivalent), or willingness to work towards this qualification.
• A full UK driving licence and access to a vehicle for business use.

Why you'll love it here

• Agile working£51,154.88 plus £2,000 car allowance per year
• A supportive and collaborative leadership team
• Opportunities to shape and influence services across Yorkshire
• Ongoing professional development and learning opportunities
• The chance to work for an organisation that's passionate about customers, communities and colleague wellbeing

At Yorkshire Housing, we're actively building a working environment that's inclusive as well as diverse, where everyone can contribute their best work and be themselves.

We believe difference is what makes us stronger and recognise the importance of our teams reflecting the communities we serve, so we welcome and encourage candidates from all backgrounds.

We know that not all candidates will meet every single requirement. If your experience looks a little different from what we're looking for and you think you can bring value to the role, we’d love to learn more about you.

The fine print

Closing date: 06.09.26 (we may close early if we get lots of great candidates!)

First stage interviews: 09 & 10.09 (via Teams)

Location: Agile across Yorkshire

DBS check required: Yes