Express Time Critical Air Freight Coordinator

White Recruitment Construction; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Job summary

White Recruitment Construction in Feltham is seeking an experienced Express / Time-Critical Coordinator to join a busy international logistics operation on a permanent night-shift basis. You will coordinate express shipments end-to-end, ensuring orders are processed accurately, on time and in compliance.

The role requires strong customs knowledge (CDS, BoxTop, AOG Express) and a proactive approach to managing delays, liaising with customers and transport providers, and supporting continuous

Qualifications

• Experience in express logistics, freight forwarding or time-critical transport operations.
• Strong knowledge of import/export procedures and compliance.
• Experience with CDS and BoxTop systems.
• Excellent communication and organizational skills.

Responsibilities

• Coordinating express and time-critical shipments from start to finish.
• Processing orders and creating shipments using BoxTop.
• Managing import and export customs clearances via CDS.
• Ensuring customs and shipping documentation is completed accurately.
• Working with road hauliers, co-loaders and transport providers.
• Liaising with customers to provide updates and resolve queries.
• Monitoring shipments and proactively addressing delays or service issues.
• Collaborating with warehouse and operations teams to process shipments efficiently.
• Monitoring customer KPIs and maintaining service levels.
• Supporting internal customs audits and compliance checks.
• Assisting with invoicing and ensuring jobs are recorded accurately.
• Identifying opportunities to improve processes and reduce operational costs.

Skills

Express logistics experience

Organisational skills

Attention to detail

Night shift experience

Customer liaison

Tools

BoxTop

CDS

AOG Express

Sequoia

Job description

Express Time Critical Air Freight Coordinator
Location: Feltham
Salary: £40,000 per annum
Shift: 4 on, 4 off | 7:00pm – 7:00am
Industry – Freight Forwarding

We’re recruiting for an experienced Express / Time-Critical Coordinator to join a busy international logistics operation on a permanent night-shift basis in Feltham.

This is a hands-on role coordinating express and time-critical shipments from start to finish, working closely with customers, hauliers, warehouses and internal teams to ensure shipments are processed accurately, efficiently and on time.

What’s on offer

• £40,000 per annum

• 4 on, 4 off shift pattern

• 7:00pm – 7:00am

• Permanent position

• 25 days annual leave + bank holidays

• Opportunity to develop strong customer and operational relationships

The Role

You’ll be responsible for the day-to-day coordination of express shipments, ensuring everything runs smoothly from order processing through to delivery and final clearance.

Key responsibilities will include:

• Coordinating express and time-critical shipments from start to finish

• Processing orders and creating shipments using BoxTop

• Managing import and export customs clearances via CDS

• Ensuring customs and shipping documentation is completed accurately

• Working closely with road hauliers, co-loaders and transport providers

• Liaising with customers to provide updates and resolve operational queries

• Monitoring shipments and proactively managing any delays or service issues

• Working with warehouse and operations teams to ensure shipments are processed efficiently

• Monitoring customer KPIs and maintaining agreed service levels

• Supporting internal customs audits, assessments and compliance checks

• Assisting with invoicing and ensuring jobs are accurately recorded

• Identifying opportunities to improve processes and reduce operational costs

• Maintaining strong relationships with customers, suppliers and internal teams

• Supporting business development opportunities within existing accounts

About You

We’re looking for someone with previous experience within express logistics, freight forwarding or time-critical transport operations.

• Strong working knowledge of import and export customs procedures

• Experience completing clearances through CDS

• Experience using BoxTop

• Experience with AOG Express

• Knowledge of Sequoia would be advantageous

• Excellent organisational and communication skills

• Strong attention to detail

• Previous experience of working night shift desirable

This is an excellent opportunity for an experienced Express Operator, Time-Critical Coordinator or Freight Forwarder with strong customs knowledge who is looking for a permanent night-shift role.

Tagged as: Air Freight, AOG, ASM Sequoia, BOXTOP, CDS, Customs, Export, EXPRESS, Import