Export & Sales Administrator

Isothane Ltd; Accrington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Medicash

Job summary

Isothane Ltd. in Accrington is seeking an Export & Sales Administrator to manage UK and international orders from receipt to dispatch, ensuring export documentation is accurate and compliant.

You’ll coordinate with freight forwarders, update orders in the ERP/MRP system, and support the Sales team with timely communication, invoicing and customer service. This full-time role offers a varied workload in a busy UK and international sales environment, with benefits including Medicash, pension and

Qualifications

• Previous experience in Export Sales Administration, Export Coordination or a similar role.
• Strong knowledge of export procedures, international shipping and documentation.
• Experience processing sales orders within a manufacturing, distribution or trading environment.
• Experience working with freight forwarders and logistics providers.
• Excellent organisational skills and exceptional attention to detail.
• Strong communication and customer service skills.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• Experience using an ERP/MRP system.
• Knowledge of customs procedures and international trade regulations.
• The ability to work independently, prioritise effectively and keep multiple orders moving at once.

Responsibilities

• Processing UK and international customer orders from receipt through to dispatch.
• Accurately entering and managing orders through the company’s ERP/business system.
• Coordinating export shipments with freight forwarders and logistics providers.
• Preparing and checking commercial invoices, packing lists, Certificates of Origin, shipping and customs documentation.
• Ensuring export documentation meets regulatory and customer requirements.
• Liaising with UK and international customers regarding orders, deliveries and shipping queries.
• Monitoring order progress and proactively dealing with delays or issues.
• Working closely with Sales, Production, Warehouse and Logistics to ensure orders are delivered on time.
• Keeping customer and order records accurate and up to date.
• Providing wider administrative and customer support to the Sales team.

Skills

Export Sales Administration

Export Coordination

MS Office

ERP/MRP system

Communication skills

Attention to detail

Organisational skills

Customer service

Tools

ERP/MRP system

Microsoft Office

Job description

Export & Sales Administrator Accrington Competitive Salary + Benefits

Ready to take your export and sales administration experience to the next level?

Isothane are looking for an experienced Export & Sales Administrator to join our busy team in Accrington. This is a varied and important role, combining UK and international sales administration, customer service and export coordination.

You’ll be the person making sure orders move smoothly from initial receipt through to dispatch, while keeping customers informed and ensuring every piece of export documentation is accurate and compliant.

If you’re organised, commercially minded and already know your way around international shipping and export documentation, this could be a great opportunity to make your mark.

Key Responsibilities of the Export & Sales Administrator:

• Processing UK and international customer orders from receipt through to dispatch.
• Accurately entering and managing orders through the company’s ERP/business system.
• Coordinating export shipments with freight forwarders and logistics providers.
• Preparing and checking commercial invoices, packing lists, Certificates of Origin, shipping and customs documentation.
• Ensuring export documentation meets regulatory and customer requirements.
• Liaising with UK and international customers regarding orders, deliveries and shipping queries.
• Monitoring order progress and proactively dealing with delays or issues.
• Working closely with Sales, Production, Warehouse and Logistics to ensure orders are delivered on time.
• Keeping customer and order records accurate and up to date.
• Providing wider administrative and customer support to the Sales team.

What We’re Looking For

• Previous experience in Export Sales Administration, Export Coordination or a similar role.
• Strong knowledge of export procedures, international shipping and documentation.
• Experience processing sales orders within a manufacturing, distribution or trading environment.
• Experience working with freight forwarders and logistics providers.
• Excellent organisational skills and exceptional attention to detail.
• Strong communication and customer service skills.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• Experience using an ERP/MRP system.
• Knowledge of customs procedures and international trade regulations.
• The ability to work independently, prioritise effectively and keep multiple orders moving at once.

What’s on Offer?

• Competitive salary, dependent on experience
• 25 days holiday + bank holidays
• Company pension scheme
• Medicash
• Full-time, permanent position
• A varied role within a busy UK and international sales environment

Ready for your next move?

If you have solid export administration experience and enjoy being at the heart of the order-to-delivery process, we’d love to hear from you.