Export & Sales Administrator

Isothane Ltd; Lancashire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company pension scheme

Medicash

Job summary

Isothane Ltd in Accrington is seeking an experienced Export & Sales Administrator to join our busy team. You will oversee UK and international orders from receipt to dispatch, ensuring accurate export documentation and timely communication with customers.

The role requires knowledge of export procedures, ERP systems and freight coordination, with a focus on accuracy, organisation and delivering excellent service across sales, production and logistics.

Qualifications

• Experience in Export Sales Administration or a similar role.
• Strong knowledge of export procedures, international shipping and documentation.
• Experience processing sales orders within manufacturing, distribution or trading environments.

Responsibilities

• Process UK and international customer orders from receipt through to dispatch.
• Enter and manage orders through the ERP system accurately.
• Coordinate export shipments with freight forwarders and logistics providers.
• Prepare and check commercial invoices, packing lists, Certificates of Origin and shipping documents.
• Ensure export documentation meets regulatory and customer requirements.
• Liaise with UK and international customers regarding orders and shipments.
• Monitor order progress and resolve delays or issues proactively.
• Collaborate with Sales, Production, Warehouse and Logistics to meet delivery timelines.
• Maintain accurate customer and order records and provide broader admin support.

Skills

Export coordination

Sales administration

Customer service

Order processing

Logistics coordination

Attention to detail

Tools

ERP/MRP system

Microsoft Excel

Microsoft Word

Outlook

Job description

Export & Sales Administrator Accrington Competitive Salary + Benefits

Ready to take your export and sales administration experience to the next level?

Isothane are looking for an experienced Export & Sales Administrator to join our busy team in Accrington. This is a varied and important role, combining UK and international sales administration, customer service and export coordination.

You’ll be the person making sure orders move smoothly from initial receipt through to dispatch, while keeping customers informed and ensuring every piece of export documentation is accurate and compliant.

If you’re organised, commercially minded and already know your way around international shipping and export documentation, this could be a great opportunity to make your mark.

Key Responsibilities of the Export & Sales Administrator:

• Processing UK and international customer orders from receipt through to dispatch.
• Accurately entering and managing orders through the company’s ERP/business system.
• Coordinating export shipments with freight forwarders and logistics providers.
• Preparing and checking commercial invoices, packing lists, Certificates of Origin, shipping and customs documentation.
• Ensuring export documentation meets regulatory and customer requirements.
• Liaising with UK and international customers regarding orders, deliveries and shipping queries.
• Monitoring order progress and proactively dealing with delays or issues.
• Working closely with Sales, Production, Warehouse and Logistics to ensure orders are delivered on time.
• Keeping customer and order records accurate and up to date.
• Providing wider administrative and customer support to the Sales team.

What We’re Looking For

• Previous experience in Export Sales Administration, Export Coordination or a similar role.
• Strong knowledge of export procedures, international shipping and documentation.
• Experience processing sales orders within a manufacturing, distribution or trading environment.
• Experience working with freight forwarders and logistics providers.
• Excellent organisational skills and exceptional attention to detail.
• Strong communication and customer service skills.
• Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word.
• Experience using an ERP/MRP system.
• Knowledge of customs procedures and international trade regulations.
• The ability to work independently, prioritise effectively and keep multiple orders moving at once.

What’s on Offer?

• Competitive salary, dependent on experience
• 25 days holiday + bank holidays
• Company pension scheme
• Medicash
• Full-time, permanent position
• A varied role within a busy UK and international sales environment

Ready for your next move?

If you have solid export administration experience and enjoy being at the heart of the order-to-delivery process, we’d love to hear from you.