Export Customer Solutions Operator

rhe; Bradford; On-site; GBP 25,000 - 38,000; Full time

Job summary

Rhenus in the United Kingdom seeks an experienced logistics professional to manage inbound, outbound and domestic freight operations across UK and Europe. You will source trailers, plan routes, respond to enquiries, and ensure on-time deliveries while maintaining cost-effective freight solutions.

The role requires strong communication, problem-solving and a good grasp of shipping documentation and customs procedures. A proactive, team‑oriented mindset with a focus on cost savings is essential.

Qualifications

• Excellent communication skills both written and verbal.
• Strong numerical understanding for calculations.
• Problem-solving and ability to work under pressure.
• Deliver high levels of customer service.
• Professional, enthusiastic and flexible approach.
• Excellent organisational and time-management abilities.
• Strong commercial awareness.
• Team player who can motivate others.
• Experience in European road transport preferred.
• Proficient in Microsoft Office.
• Cost-saving mindset.
• Multilingual abilities preferred.
• Strong knowledge of shipping documentation, customs procedures, and international trade regulations.

Responsibilities

• Sourcing trailers and competitive rates from European Trailer Operators.
• Planning routes efficiently and effectively, making provisions for driver restrictions / requirements and taking into account customs clearance stops prior to planned deliveries.
• Responding to customer enquiries and providing them swift and accurate updates.
• Quoting the customer accurately, in a timely manner.
• Ensuring that all freight activities are cost-effective and identify cost-saving opportunities without compromising service levels by building relationships with the supplier.
• Ensuring that the shipments comply with relevant customs regulations and work closely with the customs team to issue related documentation.
• Checking T1's have been released upon delivery, if not, liaise with broker / partner
• Accurately enter shipment information into the TMS system.
• Accurately invoice shipments into the TMS system.
• Manage the daily operations of inbound, outbound and domestic freight, ensuring shipments are scheduled, tracked and delivered on time.
• Liaise and communicate with other Rhenus offices across the UK and Europe.
• Problem solving on a day-to-day basis.

Skills

Communication skills

Numerical understanding

Problem solving

Customer service

Work under pressure

Organisational skills

Commercial awareness

Team player

Cost saving mindset

Microsoft Office

Shipping docs knowledge

Customs procedures knowledge

International trade regulations

Multilingual

Tools

Microsoft Office

Job description

What You Can Expect :

• Sourcing trailers and competitive rates from European Trailer Operators
• Planning routes efficiently and effectively, making provisions for driver restrictions / requirements and taking into account customs clearance stops prior to planned deliveries
• Responding to customer enquiries and providing them swift and accurate updates.
• Quoting the customer accurately, in a timely manner.
• Ensuring that all freight activities are cost-effective and identify cost-saving opportunities without compromising service levels by building relationships with the supplier.
• Ensuring that the shipments comply with relevant customs regulations and work closely with the customs team to issue related documentation.
• Checking T1's have been released upon delivery, if not, liaise with broker / partner
• Accurately enter shipment information into the TMS system.
• Accurately invoice shipments into the TMS system.
• Manage the daily operations of inbound, outbound and domestic freight, ensuring shipments are scheduled, tracked and delivered on time.
• Liaise and communicate with other Rhenus offices across the UK and Europe.
• Problem solving on a day-to-day basis.

What You Bring:

• Excellent communication skills both written and verbal.
• Basic mathematical understanding.
• Good problem-solving skills.
• Ability to work under pressure in a fast-paced environment,
• Excellent level of customer service always.
• A professional manner and rapport.
• An enthusiastic, committed, flexible and can-do approach.
• Excellent organisational skills.
• A strong commercial awareness.
• A team player, who will help and motivate others.
• Experience in European Road Transport preferred but not essential.
• Proficient in Microsoft Office
• Has an eye for cost saving and a motivation to make money for the business.
• Being multilingual is preferred but not essential.
• Strong knowledge of shipping documentation, customs procedures, and international trade regulations.