Customer Solutions Advisor

Rhenus Logistics; Maldon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Rhenus Logistics in Maldon is seeking a Customer Solutions Advisor to support our customers at the Maldon Branch. You will drive customer service excellence, coordinate with internal teams, and manage client relationships to ensure timely and accurate shipment information.

The role requires a road freight background, proven internal sales, and strong analytical and IT skills, including Excel. Join a team focused on delivering practical solutions and ongoing growth.

Qualifications

• GCSE or equivalent in English and Maths.
• Road freight background.
• Proven record of internal sales.
• Strong customer service.
• Analytical mindset.
• Effective time management.
• Clear communication skills.
• Advanced IT skills including Excel.
• Attention to detail.

Responsibilities

• Act as the main point of contact for assigned customer accounts.
• Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
• Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
• Monitor and maintain service level agreements and client KPIs.
• Proactively communicate with clients regarding shipment status, service changes, or delays.
• Handle customer enquiries, complaints, and escalations professionally and promptly.
• Develop and maintain strong, long-term relationships with both internal and external stakeholders.
• Identify opportunities to improve service quality as well as establish potential for growth.
• Support the onboarding of new clients and ensure a smooth transition.
• Support with customer site visits, teams meetings, and regular communication over the telephone.

Skills

Customer service

Analytical

Time management

Communication

Road freight experience

Internal sales experience

Attention to detail

Education

GCSE English & Maths

Tools

Microsoft Excel

Job description

What You Can Expect

We are recruiting for a Customer Solutions Advisor to support our customers in our Maldon Branch.

At Rhenus, we believe everyone plays a crucial role. Whether you're driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.

Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.

The future isn't just built by the company - it's shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.

#empoweredbyyou

Main duties to include

• Act as the main point of contact for assigned customer accounts.
• Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
• Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
• Monitor and maintain service level agreements and client KPIs.
• Proactively communicate with clients regarding shipment status, service changes, or delays.
• Handle customer enquiries, complaints, and escalations professionally and promptly.
• Develop and maintain strong, long-term relationships with both internal and external stakeholders.
• Identify opportunities to improve service quality as well as establish potential for growth.
• Support the onboarding of new clients and ensure a smooth transition.
• Support with customer site visits, teams meetings, and regular communication over the telephone.

What You Bring:

• GCSE or equivalent in English and Math
• Road freight background
• Proven record of internal sales
• Strong Customer Service.
• Analytical
• Time management
• Communication
• Advanced IT skills inclusive of Microsoft Excel
• Attention to detail