Expert Technical Support – Thermal Analysis & Rheology

VRS Recruitment; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

VRS Recruitment is seeking a Technical Support Specialist to join the Thermal Rheology team in Wilmslow, England. This role focuses on providing advanced technical support for Thermal Rheology instrumentation across Europe, the Middle East, and Africa. Key responsibilities include troubleshooting, training delivery, and collaboration with engineering teams. Ideal candidates will have knowledge of thermal analysis instruments and advanced troubleshooting skills, in a role that balances technical support with training and customer interaction.

Qualifications

• Experience with thermal analysis instruments such as TGA, DSC, TMA, DMA and/or Rheology.
• Background in field service or onsite engineering.

Responsibilities

• Provide advanced technical diagnosis and troubleshooting support to customers.
• Travel across the UK and internationally for support and training.
• Deliver service training to Field Service teams.
• Prepare and maintain technical training documentation.
• Identify and report design and reliability issues.
• Work with Engineering and Software teams to resolve product quality concerns.
• Gather and communicate customer feedback.

Skills

Knowledge of thermal analysis

Advanced instrument troubleshooting

Customer interaction skills

Training delivery

Job description

VRS Recruitment is seeking a Technical Support Specialist to join the Thermal Rheology team in Wilmslow, England. This role focuses on providing advanced technical support for Thermal Rheology instrumentation across Europe, the Middle East, and Africa. Key responsibilities include troubleshooting, training delivery, and collaboration with engineering teams. Ideal candidates will have knowledge of thermal analysis instruments and advanced troubleshooting skills, in a role that balances technical support with training and customer interaction.