Experienced Waitress / Waiter - Full/Part Time

Knepp Swallows Ltd; Horsham; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Contracted hours and regular days

Wine training/tastings

Tip share where appropriate

28 days holiday per year

Pension scheme

Staff discount

Training and progression

Job summary

Knepp Swallows Ltd is seeking enthusiastic Front of House staff for full-time or part-time roles at our rural Horsham area site. You will run your own section, deliver friendly service, and work closely with growers, stockmen, ecologists and chefs to showcase the rewilding story through great food and guest experiences.

Ideal candidates have busy-venue experience, strong customer service, a positive attitude, and flexibility to cover day shifts and weekends.

Qualifications

• Experience working in a busy environment.
• Table service experience (1 year minimum).
• Great personality and enthusiasm for service.
• Team player with good communication.

Responsibilities

• Run your own section and maintain a welcoming service style.
• Collaborate with the team to deliver high service standards and assist in events.
• Support with cleanliness and safety to meet 5* environmental standards.
• Assist kitchen with guest-specific dietary needs and allergy notes.

Skills

Table service

Teamwork

Customer service

Barista skills

Flexibility

Tools

Ordering systems & till software

Job description

Job Title: Full/Part Time Experienced Waitress / Waiter

Location: Dial Post, Horsham (applicants must be able to drive to the site as there is no public transport available)

Salary: 16-18 £8 per Hour, 18-20 £11 per hour, 21+ £13 per hour

Job Type: Full time & Part Time Roles Available

Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK

About Us:

Knepp is a 3,500 acre estate just south of Horsham, West Sussex. Since 2001, the land - once intensively farmed - has been devoted to a pioneering rewilding project. Using grazing animals as the drivers of habitat creation, and with the restoration of dynamic, natural water courses, the project has seen extraordinary increases in wildlife.

As part of this project Knepp has created a butchery, providing award winning beef, venison and pork that are biproducts of the project. As part of this new venture, the restaurant will utilise the high-quality produce coming off the project as well as our new 3 acre market garden. It is our hope that we can create an exciting and sustainable culinary destination.

About The Role:

We are looking for dynamic, enthusiastic and passionate team member with a passion for great service, produce and sustainability to join our growing team. This is a fantastic opportunity to get stuck into a brand-new project and work alongside growers, stockman, ecologists, and chefs. The right candidate will be experienced in running a fast-paced section, eager to learn and comfortable in sharing our rewilding story with guests.

Responsibilities:

• Operations:
  • To run your own section
  • To create a welcoming and relaxed style of service for your guests
  • To learn relevant information about produce and dishes to guide our guests through the menu and upsell
  • To ensure table's turn on time
  • To ensure the Wilding Kitchen environment is clean and well maintained, meeting internal Brand standards
  • To maintain a safe workplace
• People:
  • To work together within the team to deliver the highest standard of service possible
  • To bring fun to the workplace and be part of a happy, motivated and focused team
  • To be involved in giving clear feedback between guests and the kitchen team
• Customer experience:
  • To ensure high customer experience and promote our ethos
  • To help achieve and sustain a minimum 4.5 star google review
  • To champion swift, efficient, knowledgeable and engaging restaurant
  • To engage with the wider Estate team in the delivery of events
• Statutory:
  • To help in the cleaning after service to ensure the site operates to 5* EHO compliance
  • To make the kitchen team aware of any allergy and dietary requirements

About you:

Job Requirements:

• Great personality and passion for giving our customers excellent service whilst creating an inviting atmosphere
• Team player
• Experience working in a busy environment
• Table service experience (1 year minimum)
• Ensure all customer service standards are met
• Ability to use ordering systems and till software
• Barista skills are preferred but training will be given
• Flexibility and adaptability to work within different sections of FOH & event environment

Essential skills:

• Work ethic
• Enthusiastic about sustainability
• Great communication skills

Estimated Weekly Hours:

This role is full time or part time

We are flexible and want to accommodate our team and will try to maintain a fixed rota where possible, but expect our staff to be flexible around sickness and holiday.

Shift and Schedule:

• Weekend availability.
• Day shift (we are a predominantly daytime venue only)
• Weekends only (suited to people in full time education)

Employee Perks Benefits:

• Option of contracted hours with regular days of work
• Wine training/tastings
• Share of tips where appropriate (In spring 2025 this was up to £3 per hr for busy shifts)
• 28 days holiday a year (full time or pro rata'd holiday for part time staff)
• Access to pension scheme
• Culture of training, development with lots of scope for progression
• Generous staff discount (50% off each month, 20% off across site businesses)
• Culture of training, development with lots of scope for progression

Candidates with the relevant experience or job titles:

Food Services Assistant, Catering Assistant, Serving Assistant, Kitchen Assistant, Garçon, Front of House Staff, Front of House Assistant, Food Assistant, Service Assistant, Server, Waiter, Waitress, Host, Hostess Food Services Front of House Manager, Front of House, Senior Waiter, Senior Waitress, Bar Tender, Serving Assistant, Catering Assistant, General Assistant, Food and Beverage Staff, Hotel, Bar, Restaurant may also be considered for this role