Wedding & Events Coordinator

Compass Group UK; Stevenage; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

20 days annual leave

Free staff meals

Access to company perks & benefits

On-site F&B discounts

Training & development

Job summary

Knebworth House and Barns seeks a Wedding & Events Coordinator to drive weddings and events from enquiry to execution, working with our sales, catering and operations teams to deliver exceptional guest experiences.

The role demands a proactive, sales-oriented coordinator with at least two years in wedding sales or events; occasional evenings and weekends are required around weddings, with a 9am–5:30pm weekday schedule.

Qualifications

• Minimum 2 years' experience within wedding sales, event planning or hospitality, ideally at a high-profile venue.
• Experience with CRM or event management systems (Delphi or Salesforce advantageous).
• Strong commercial awareness with ability to convert enquiries into revenue.
• Excellent written and verbal communication; highly organized with attention to detail.

Responsibilities

• Manage wedding enquiries from initial contact to confirmed booking; produce proposals and follow up leads.
• Build relationships with couples throughout planning to deliver exceptional customer experience.
• Achieve sales targets through enquiry conversion, upselling and revenue opportunities.
• Coordinate with operations to ensure seamless event delivery and accurate client records.

Skills

Wedding sales

CRM experience

Customer service

Communication skills

Organizational skills

Social media marketing

Content creation

Tools

Delphi

Salesforce

Job description

Wedding & Events Coordinator

Location: Knebworth House and Barns (on-site)

Salary: Up to £28,000 per annum

Contract: Full Time, Permanent

Shifts: 9am - 5:30pm Monday to Friday with occasional evening and weekends when there are weddings.

Working at the stunning and historic Knebworth House and Barns, you will play a key role in creating memorable weddings and events for our customers. As a Wedding & Events Coordinator, you will be at the heart of our wedding operation, managing the customer journey from initial enquiry through to the big day. We are looking for an individual who shares our passion for weddings, exceptional customer service and delivering outstanding events, whilst also having the commercial drive to convert enquiries, maximise revenue and grow our wedding business. You’ll be working as part of a small, collaborative team, taking ownership of the wedding segment and working closely with our sales, catering and operations teams to ensure every couple receives a seamless and memorable experience.

What can we offer you:

• A collaborative and inclusive culture, where your ideas are valued and creativity is encouraged.
• 20 days annual leave (excluding bank holidays).
• Free staff meals whilst at work.
• Access to Compass Group company perks & benefits.
• Perks for Works discounts and promotions.
• Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks.
• On-site F&B discounts.
• The opportunity to work at one of the region’s most distinctive and prestigious wedding venues.
• No shortage of delicious food.

Responsibilities:

• Managing wedding enquiries from initial contact through to confirmed booking, including producing proposals, following up leads and conducting venue show rounds.
• Building strong relationships with couples throughout their planning journey and delivering an exceptional customer experience.
• Achieving agreed sales targets through enquiry conversion, upselling and identifying additional revenue opportunities.
• Acting as the main point of contact for weddings at Knebworth House and Barns, ensuring all client requirements are accurately captured and communicated.
• Producing accurate event orders/function sheets (BEOs) and working closely with the operations team to ensure seamless event delivery.
• Maintaining accurate client records, bookings and sales information across systems including Delphi.
• Managing the wedding sales tracker, providing regular reporting and supporting the wider Conference & Events sales strategy.
• Planning and attending wedding showcases, open days, wedding fairs and industry events to promote the venue and generate new business.
• Supporting wedding marketing and taking ownership of relevant social media content across Instagram and Facebook.
• Building relationships with local wedding suppliers and keeping up to date with market trends and competitor activity.
• Raising and tracking invoices, following up payments and carrying out post-event follow-ups to gather feedback and encourage referrals.
• Working collaboratively with the wider team and demonstrating a proactive "can do" attitude to support the successful delivery of events.

The Ideal Candidate:

• Minimum 2 years' experience within wedding sales, event planning or the hospitality sector, ideally within a high-profile or heritage venue.
• Experience with social media marketing and digital content creation.
• Previous experience using CRM or event management systems (knowledge of Delphi or Salesforce would be advantageous.)
• Proven experience of achieving sales targets and converting enquiries into confirmed event business.
• Strong commercial awareness, with an understanding of the relationship between sales, conversion, upselling and revenue.
• Strong written and verbal communication skills, with confidence communicating with clients and colleagues.
• Incredibly organised, with excellent attention to detail and the ability to manage multiple priorities.
• Warm, engaging and confident when dealing with customers in person, over the phone and online.
• A genuine passion for weddings, events, people and delivering exceptional experiences.
• Strong relationship-building skills, with the ability to instil confidence in clients throughout the planning process.
• A creative thinker with an eye for storytelling, content and current wedding trends.
• A proactive, self-motivated and action-oriented approach.
• A positive team player who is adaptable, resilient and happy to support colleagues wherever needed.
• Comfortable working occasional evenings and weekends around weddings and key event moments.

About Us:

Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York.

Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website.

We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.

Job Reference: com/1708/96149001/52827929/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!