Experienced Team Leader / Security Supervisor

Carlisle Support Services; Greater London; On-site; GBP 20,000 - 29,000; Full time

Benefits offered by this job

£18.00 per hour

Overtime opportunities

Earned wage access

SIA top-up training

Career development

Uniform provided

Employee assistance

Refer a friend

Job summary

Carlisle Support Services is hiring a Security Supervisor for Olympia London. You will lead a team of Security Officers across front-of-house, loading bay, and logistics spaces, ensuring safety and high service standards.

We offer full induction, ongoing training, and opportunities for career development in a high-profile regeneration project. The role requires SIA licences and a proactive, customer-focused approach.

Qualifications

• Proven supervisory experience in security/logistics environments.
• SIA Door Supervision licence holder.
• 5 years of checkable work and address history.
• Strong people management and leadership skills.
• Experience in customer-facing roles in busy environments.

Responsibilities

• Lead, motivate, and support the team of Security Officers in daily operations.
• Coordinate shift schedules and deployment of officers.
• Provide coaching and ongoing development to team members.
• Oversee access control, CCTV, ANPR, and loading bay security.
• Engage with stakeholders and represent the security team in meetings.
• Enforce health, safety, and compliance protocols.
• Identify improvements to security processes and team performance.
• Maintain accurate logs and support audits and investigations.

Skills

Supervisory leadership

SIA Door Supervision

People management

Customer-facing service

Communication

Operations coordination

Job description

Security Supervisor — Olympia London

Front of House · Estate & Public Realm · Logistics

Be part of one of London's most ambitious regeneration projects.

Olympia is undergoing a £1.3 billion transformation — turning this iconic London landmark into a destination for the remarkable and the extraordinary.Think British Airways ARC (a 3,800-capacity live music venue with AEG Presents), the British Airways Theatre (London's largest purpose-built theatre in almost 50 years), hotels with citizenM and Hyatt Regency, 30 restaurants and bars, a boutique gym with 1Rebel, and a brand-new co-educational senior school — all alongside Olympia's existing heritage halls.

As a Security Officer at Olympia, you'll be part of a single team trusted to keep the whole estate safe — whether that's welcoming people at the front door, patrolling the public realm and event spaces, or securing the loading bay and logistics operation.

We're looking for experienced, proactive Security Officers who take pride in their work, deliver excellent customer service and can confidently handle the challenges of a busy, high-profile environment.

You'll receive training to ensure you can perform confidently in any area you're deployed. As part of the role, flexibility is essential, and you'll support the operational needs of the business by working across different areas as required.

Pay Rate

£18.00 per hour

Contract Type

Full-time

Shift Pattern

12-hour shifts, 4 on 4 off days and nights, average 42 hours per week.

Why You'll Love Working Here

• £18.00 per hour + overtime
• Get paid as you earn — flexible financial support with instant access to earned and authorised wages
• We invest in you — full induction, ongoing training, and structured career development
• Fully funded SIA top-up training delivered by our own in-house trainers
• Quality kit and uniform so you're comfortable and equipped to do the job well
• Employee Assistance Programme supporting your mental, physical, and emotional wellbeing
• Refer a Friend Scheme — earn £100 for every person you refer who joins us
• Long service and recognition awards celebrating your achievements
• Genuine variety — no two shifts are the same, and you'll build a broader skill set than a single-site role would give you

The Supervisor at Olympia is responsible for the effective management and leadership of the Security Officers, ensuring the safety and security of the area. This role involves overseeing daily operations, coordinating team activities, ensuring compliance with security protocols, and acting as the primary point of contact for logistics security matters. The Supervisor will foster a culture of professionalism, service excellence, and continuous improvement within the team.

As part of a skilled team of SIA licenced security and customer service professionals, you will be motivated, approachable, flexible, and dependable. You will demonstrate service excellence through all interactions with stakeholders, including our customer, resident businesses, and members of the public. This role is about more than just security; it’s about making a difference through supporting our customers in their local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.

We’re looking for people who are

• Friendly, approachable,and professional in all interactions.
• Keen to learn, grow, and contribute to apositive team culture.
• Experienced in supervising a small team.
• At least 18 years old - licence requirement by the Security Industry Authority.
• Punctual,dependable, flexible, and assured.
• Ideally SIA Guarding or Door Supervision licence holders.
• SIA CCTV licence holders.
• Able to work 12-hour shifts covering days, nights and weekends.

Your core responsibilities will include

Team Leadership & Supervision

• Lead, motivate, andsupport the team of Logistics Security Officers, ensuring high standards of performance and conduct.
• Coordinate shift schedules, manage attendance, and oversee daily deployment of officers.
• Provide coaching, training, and ongoing development to team members.
• Conduct regular briefings and debriefings to ensure effective communication and operational readiness.

Operational Oversight

• Oversee all aspects of access control, vehicle screening, and goods movement within the loading bay ensuring chain of custody integrity.
• Ensure compliance with estate security protocols, including ANPR, CCTV, and visitor management systems.
• Monitor and review incident reports, logs, and handover notes for accuracy and completeness.
• Coordinate high-risk or high-value deliveries, implementing enhanced security measures as required.

Stakeholder Engagement

• Liaise with delivery personnel, contractors, facilities teams, tenant representatives, and the Control Room to ensure smooth logistics operations.
• Manage the coordination of high-risk or high-value deliveries with enhanced security measures as required.
• Act as the escalation point for incidents, emergencies, or operational challenges in the loading bay.
• Represent the security team in meetings with Olympia management and other stakeholders.

Health, Safety & Compliance

• Enforce health and safety protocols, including vehicle movement control, pedestrian segregation, and PPE compliance.
• Lead emergencyresponse efforts in the loading bay, coordinating with emergency services as needed.
• Support audits, compliance checks, and investigations by providing documentation and guidance.

Continuous Improvement

• Identify opportunities to enhance security processes, team performance, and customer service.
• Promote a positive team culture focused on learning, growth, and service excellence.

Documentation & Reporting

• Ensure the team maintains accurate logs of all vehicle entries, deliveries, incidents, and inspections using digital reporting tools.
• Check completed incident reports and handover notes, ensuring these activities are managed in a timely and professional manner.
• Support audits and compliance checks by providing documentation and access to records.

Compliance & Professional Standards

• Uphold Olympia’s standards of appearance, conduct, andconfidentiality.
• Ensure the team receives regular training on vehicle screening, emergency response, and estate-specific procedures.

Skills & Experience

• Proven experience in a supervisory role within a security, logistics, or similar environment.
• SIA Door Supervision license holder.
• 5 years of checkable work and address history.
• Strong people management and leadership skills.
• Experience in customer-facing roles and busy working environments.
• Knowledge of loading bay, gatehouse, corporate, commercial, retail, or events security is desirable.
• Excellent communication, coordination, and problem-solving abilities.
• Ability to remain calm under pressure and make sound decisions.
• Attention to detail andcommitment to professional standards.
• Flexible, supportive, and committed to team goals.

Key Behaviours and Competencies

• Leadership and team-building skills.
• Professional, approachable, and service-oriented.
• Calm,decisive, and resilient under pressure.
• Motivated to drive continuous improvement and high standards.
• Committed to equality, diversity, and inclusion.

Previous experience in a supervisory role within a Logistics/Loading Bay is important, but what’s just as important is yourenthusiasm and willingness to motivate,support and develop your team. We will provide all the training andsupport you need to succeed. Our goal is to help you to become a skilled and valued member of the Carlisle team that supports Olympia.

We're particularly interested in candidates who can demonstrate previous security experience, strong customer service skills and a proactive approach.While experience is valued, we also recognise the importance of attitude, professionalism and a willingness to learn.

We'll provide the training and support you need to thrive across every area of the role.

About Us

Carlisle Support Services works with some of the UK's most recognisable brands and venues, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC Studioworks.With over 5,000 colleagues across the UK, we deliver security, events, cleaning, and facilities management services nationwide — and we welcome applications from parents returning to work, career changers, and anyone passionate about making a difference.

We're committed to a diverse, inclusive workplace where everyone is judged on merit and ability, and where fairness, dignity, and respect come first.

No two days are the same.If you're an experienced Security Officer looking for a varied and rewarding role where your professionalism, initiative and customer service skills are valued, we'd love to hear from you.