Experienced Team Leader / Security Supervisor

Carlisle Support Services; Greater London; Hybrid; GBP 20,000 - 29,000; Full time

Benefits offered by this job

Training and career development

SIA top-up training

Uniform provided

Employee Assistance Programme

Refer a Friend Scheme

Long service awards

Job summary

Carlisle Support Services is seeking an Experienced Team Leader / Security Supervisor to manage Olympia London’s security operations. You will lead a team of Security Officers, coordinate shifts, and ensure safe, compliant operations across the loading bay, access control, and public areas.

The role requires a minimum 5 years in security supervision, SIA licensing, and a proactive, customer‑facing approach. Training and progression opportunities are provided as part of a supportive employer.

Qualifications

• Proven experience in a supervisory role within security or logistics.
• SIA Door Supervision license holder.
• 5 years of checkable work and address history.
• Strong people management and leadership skills.

Responsibilities

• Lead, motivate, and support the team of Security Officers, ensuring high standards of performance and conduct.
• Oversee access control, vehicle screening, and goods movement within loading bays.
• Coordinate shift schedules and daily deployment of officers, with coaching and development.
• Enforce health and safety protocols and coordinate emergency responses as needed.
• Maintain accurate incident logs and handover notes for audits and reporting.
• Uphold security standards and deliver professional customer service to stakeholders.

Skills

SIA Door Supervision

People management

Customer service

Job description

# Vacancies Experienced Team Leader / Security Supervisor## Job Introduction**Security Supervisor — Olympia London****Front of House · Estate & Public Realm · Logistics***Be part of one of London's most ambitious regeneration projects.*Olympia is undergoing a £1.3 billion transformation — turning this iconic London landmark into a destination for the remarkable and the extraordinary. Think British Airways ARC (a 3,800-capacity live music venue with AEG Presents), the British Airways Theatre (London's largest purpose-built theatre in almost 50 years), hotels with citizenM and Hyatt Regency, 30 restaurants and bars, a boutique gym with 1Rebel, and a brand-new co-educational senior school — all alongside Olympia's existing heritage halls.As a Security Officer at Olympia, you'll be part of a single team trusted to keep the whole estate safe — whether that's welcoming people at the front door, patrolling the public realm and event spaces, or securing the loading bay and logistics operation.We're looking for experienced, proactive Security Officers who take pride in their work, deliver excellent customer service and can confidently handle the challenges of a busy, high-profile environment.You'll receive training to ensure you can perform confidently in any area you're deployed. As part of the role, flexibility is essential, and you'll support the operational needs of the business by working across different areas as required.**Pay Rate**£18.00 per hour**Contract Type**Full-time**Shift Pattern**12-hour shifts, 4 on 4 off days and nights, average 42 hours per week.**Why You'll Love Working Here*** **£18.00 per hour + overtime*** **Get paid as you earn** — flexible financial support with instant access to earned and authorised wages* **We invest in you** — full induction, ongoing training, and structured career development* **Fully funded SIA top-up training** delivered by our own in-house trainers* **Quality kit and uniform** so you're comfortable and equipped to do the job well* **Employee Assistance Programme** supporting your mental, physical, and emotional wellbeing* **Refer a Friend Scheme** — earn £100 for every person you refer who joins us* **Long service and recognition awards** celebrating your achievements* **Genuine variety** — no two shifts are the same, and you'll build a broader skill set than a single-site role would give you**The Role**The Supervisor at Olympia is responsible for the effective management and leadership of the Security Officers, ensuring the safety and security of the area. This role involves overseeing daily operations, coordinating team activities, ensuring compliance with security protocols, and acting as the primary point of contact for logistics security matters. The Supervisor will foster a culture of professionalism, service excellence, and continuous improvement within the team. As part of a skilled team of SIA licenced security and customer service professionals, you will be motivated, approachable, flexible, and dependable. You will demonstrate service excellence through all interactions with stakeholders, including our customer, resident businesses, and members of the public. This role is about more than just security; it’s about making a difference through supporting our customers in their local community. Providing a warm welcome, reassuring presence, and creating a safe environment for all.**We’re looking for people who are*** Friendly, approachable, and professional in all interactions.* Keen to learn, grow, and contribute to a positive team culture.* Experienced in supervising a small team.* At least 18 years old - licence requirement by the Security Industry Authority.* Punctual, dependable, flexible, and assured.* Ideally SIA Guarding or Door Supervision licence holders.* SIA CCTV licence holders.* Able to work 12-hour shifts covering days, nights and weekends.**Your core responsibilities will include**Team Leadership & Supervision* Lead, motivate, and support the team of Logistics Security Officers, ensuring high standards of performance and conduct.* Coordinate shift schedules, manage attendance, and oversee daily deployment of officers.* Provide coaching, training, and ongoing development to team members.* Conduct regular briefings and debriefings to ensure effective communication and operational readiness.Operational Oversight* Oversee all aspects of access control, vehicle screening, and goods movement within the loading bay ensuring chain of custody integrity.* Ensure compliance with estate security protocols, including ANPR, CCTV, and visitor management systems.* Monitor and review incident reports, logs, and handover notes for accuracy and completeness.* Coordinate high-risk or high-value deliveries, implementing enhanced security measures as required.Stakeholder Engagement* Liaise with delivery personnel, contractors, facilities teams, tenant representatives, and the Control Room to ensure smooth logistics operations.* Manage the coordination of high-risk or high-value deliveries with enhanced security measures as required.* Act as the escalation point for incidents, emergencies, or operational challenges in the loading bay.* Represent the security team in meetings with Olympia management and other stakeholders.Health, Safety & Compliance* Enforce health and safety protocols, including vehicle movement control, pedestrian segregation, and PPE compliance.* Lead emergency response efforts in the loading bay, coordinating with emergency services as needed.* Support audits, compliance checks, and investigations by providing documentation and guidance.Continuous Improvement* Identify opportunities to enhance security processes, team performance, and customer service.* Promote a positive team culture focused on learning, growth, and service excellence.Documentation & Reporting* Ensure the team maintains accurate logs of all vehicle entries, deliveries, incidents, and inspections using digital reporting tools.* Check completed incident reports and handover notes, ensuring these activities are managed in a timely and professional manner.* Support audits and compliance checks by providing documentation and access to records.Compliance & Professional Standards* Uphold Olympia’s standards of appearance, conduct, and confidentiality.* Ensure the team receives regular training on vehicle screening, emergency response, and estate-specific procedures.**Skills & Experience*** Proven experience in a supervisory role within a security, logistics, or similar environment.* SIA Door Supervision license holder.* 5 years of checkable work and address history.* Strong people management and leadership skills.* Experience in customer-facing roles and busy working environments.* Knowledge of loading bay, gatehouse, corporate, commercial, retail, or events security is desirable.* Excellent communication, coordination, and problem-solving abilities.* Ability to remain calm under pressure and make sound decisions.* Attention to detail and commitment to professional standards.* Flexible, supportive, and committed to team goals.**Key Behaviours and Competencies*** Leadership and team-building skills.* Professional, approachable, and service-oriented.* Calm, decisive, and resilient under pressure.* Motivated to drive continuous improvement and high standards.* Committed to equality, diversity, and inclusion.Previous experience in a supervisory role within a Logistics/Loading Bay is important, but what’s just as important is your enthusiasm and willingness to motivate, support and develop your team. We will provide all the training and support you need to succeed. Our goal is to help you to become a skilled and valued member of the Carlisle team that supports Olympia.We're particularly interested in candidates who can demonstrate previous security experience, strong customer service skills and a proactive approach. While experience is valued, we also recognise the importance of attitude, professionalism and a willingness to learn.We'll provide the training and support you need to thrive across every area of the role.**About Us**Carlisle Support Services works with some of the UK's most recognisable brands and venues, including Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC Studioworks. With over 5,000 colleagues across the UK, we deliver security, events, cleaning, and facilities management services nationwide — and we welcome applications from parents returning to work, career changers, and anyone passionate about making a difference.We're committed to a diverse, inclusive workplace where everyone is judged on merit and ability, and where fairness, dignity, and respect come first.**No two days are the same. If you're an experienced Security Officer looking for a varied and rewarding role where your professionalism, initiative and customer service skills are valued, we'd love to hear from you.****Apply today and become part of the Carlisle team supporting Olympia.****#priority**Apply+− OpenStreetMap contributors### Experienced Team Leader / Security Supervisor* **Salary** 18.00* **Frequency** Hourly* **Job Reference** carlisless/TP/28/2887* **Contract Type** Full Time* **Closing Date** 21 November, 2026* **Job Category** Events Security* **Business Unit** Olympia* **Location** London, United Kingdom* **Posted on** 22 October, 2026Apply