Experienced Casino Dealer

Rank Group; Luton; On-site; Full time

Job summary

Join an exciting journey with a leading casino brand as a skilled dealer! This role offers a vibrant environment where you'll provide outstanding customer service through live gaming experiences. You'll connect with customers, explain games, and ensure a safe and enjoyable atmosphere. With a focus on community and fun, this position is perfect for those who thrive in dynamic settings. Enjoy a range of benefits including a joining incentive, competitive pay, and employee rewards. If you're passionate about gaming and customer service, this is the perfect opportunity for you to shine!

Benefits

£1,000 joining incentive

Pay rate from £12.50 per hour

Share of uncapped tips

Premium pay allowance after midnight

50% off food and soft drinks

Free car parking

Employee rewards platform

Monthly & Yearly STARS awards

Employee Assistance programme

Access to mental health first aiders

Qualifications

• Must have a fantastic personality and be a PFL holder.
• Flexibility to work various shifts including nights and weekends.

Responsibilities

• Welcome and assist customers in gaming experiences.
• Ensure high service standards and follow gaming procedures.
• Monitor customer behavior for safer gambling practices.

Skills

Customer Service

Gaming Knowledge

Safer Gambling Awareness

Team Collaboration

Education

PFL Holder

Job description

As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences.

As a valued team member, you'll receive a number of benefits:

• £1,000 joining incentive paid in 2 installments (T's & C's apply)
• Pay rate from £12.50 per hour (dependent on experience)
• A share of uncapped tips
• Premium pay allowance after midnight (10% per hour)
• 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
• Free car parking
• Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
• Monthly & Yearly STARS awards
• Employee Assistance programme and access to in-venue mental health first aiders

Job Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As an experienced dealer you will:

• Acknowledge, welcome and assist customers in gaming
• Understand the games, payouts and who are our high value members
• Connectwith first time customers, explaining how the games are run
• Follows guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
• Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager

Qualifications

• A fantastic personality
• Holder of a PFL
• Collaborate and work as part of the wider casino team
• Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
• Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
• Applicants must be 18+ & have right to work in the UK