Experience Strategist: Omni-Channel CX Growth

CACI Limited; Greater London; Hybrid; GBP 75,000 - 105,000; Full time

Job summary

CACI Limited in London is seeking an Experience Strategist to drive growth in our Customer Experience Strategy services. You will report to a Principal Consultant and help shape offerings, ensuring best-in-class, customer-first strategies that drive delivery excellence.

Lead omni-channel projects, influence senior stakeholders, and collaborate with teams to expand client relationships across brands while staying ahead of industry trends and innovations.

Qualifications

• 6-8 years of relevant industry experience.
• Ability to interrogate a client brief, understand the strategic challenge and define an appropriate response.
• Knowledge and experience of building customer journeys and contact strategies for omnichannel execution.
• Ability to extract insights from customer and behavioural data to inform marketing strategy.
• Proven experience in presenting to and aligning client stakeholders behind your strategies.

Responsibilities

• Deliver best-in-class customer strategy and planning services to our client base.
• Grow existing client accounts with client services teams.
• Future-proof services by developing propositions meeting client needs and growth opportunities.
• Stay informed of industry innovations and provide clients with innovative digital ideas.

Skills

Omnichannel strategy

Stakeholder management

Data-driven marketing

Workshop facilitation

Campaign planning

CRM

Presentation skills

Cross-functional leadership

Tools

Marketing Cloud platform

Job description

CACI Limited in London is seeking an Experience Strategist to drive growth in our Customer Experience Strategy services. You will report to a Principal Consultant and help shape offerings, ensuring best-in-class, customer-first strategies that drive delivery excellence.

Lead omni-channel projects, influence senior stakeholders, and collaborate with teams to expand client relationships across brands while staying ahead of industry trends and innovations.