Experience Research Vice President - Cybersecurity Technology and Controls

Testing Site - JPMC; Greater London; Sur place; GBP 140 000 - 200 000; Plein temps

Résumé du poste

Testing Site - JPMC is seeking an Experience Research Vice President for Cybersecurity Technology and Controls to shape user experience across products and services. Leverage your expertise in research methods and UX design to develop strategies and mentor teams.

You will apply quantitative and qualitative analysis to uncover customer needs and translate insights into usable designs while collaborating with cross-functional teams.

Qualifications

• 5+ years of experience in generative and evaluative UX research with quantitative and qualitative focus.
• Proven ability with ethnography, surveys, interviews, and advanced data analysis.

Responsabilités

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation.
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience.
• Facilitate surveys and interviews with users to gather information and create testing scenarios to refine products based on findings.
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing.
• Monitor industry trends and adopt innovative UX research techniques to maintain competitive edge.

Connaissances

UX research

Quantitative methods

Qualitative methods

Cross-functional collaboration

Mentoring

Outils

AI tooling

Description du poste

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.

As an Experience Research Vice President in Cybersecurity Technology and Controls (CTC), you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.

Job responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design
• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization
• Experience in designinghigh-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs

Preferred qualifications, capabilities, and skills

• Keen interest and ideally, examples, of integrating AI tooling to advance user research