User Researcher

83zero; Manchester; Hybrid; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Learning & development

Flexible hybrid working

Professional certifications

Job summary

83zero is seeking an experienced User Researcher to join its Digital Customer Experience practice. The role focuses on putting users at the heart of design across complex transformation programmes, using research, data and emerging AI tools to uncover insight and shape services that meet user needs.

You’ll work across discovery, design and delivery, collaborating with designers, product managers, developers and stakeholders, and exploring AI-enhanced methods to increase efficiency while ensuring

Qualifications

• Strong hands-on User Research experience across the product/service lifecycle.
• Experience working with GDS service standards and design principles.
• Strong storytelling, facilitation and stakeholder management skills.
• Experience working in agile, multidisciplinary teams.
• A portfolio demonstrating how your research has influenced products, services or decisions.
• Confidence working with prototypes and translating insight into action.
• An interest in how AI is changing the future of user research.

Responsibilities

• Lead user research across discovery, design and delivery.
• Choose and apply the right qualitative, quantitative or mixed-method approach.
• Run interviews, observations, diary studies, usability testing and surveys.
• Work closely with designers, product managers, developers and stakeholders.
• Use prototypes to test assumptions, hypotheses and user journeys.
• Synthesize research into clear, actionable insights.
• Present findings and influence evidence-based design decisions.
• Explore AI-enhanced research methods to increase efficiency and scale.

Skills

User research

GDS service standards

Storytelling

Stakeholder management

Agile teams

Prototyping

AI interest

Job description

User Researcher - Digital Customer Experience

Put users at the heart of what gets designed.

We’re looking for an experienced User Researcher to join a growing Digital Customer Experience practice and help shape services that genuinely meet the needs of the people who use them.

You’ll work across complex transformation programmes, using research, evidence, data and emerging AI tools to uncover insight, influence decisions and improve digital products and services.

This is an opportunity to take user research beyond data collection - becoming a strategic storyteller and trusted voice for the user.

What you’ll do

• Lead user research across discovery, design and delivery
• Choose and apply the right qualitative, quantitative or mixed-method approach
• Run interviews, observations, diary studies, usability testing and surveys
• Work closely with designers, product managers, developers and stakeholders
• Use prototypes to test assumptions, hypotheses and user journeys
• Synthesise research into clear, actionable insights
• Present findings and influence evidence-based design decisions
• Explore AI-enhanced research methods to increase efficiency and scale
• Help ensure AI-enabled services remain ethical, inclusive and genuinely user-centred

What we’re looking for

• Strong hands‑on User Research experience across the product/service lifecycle
• Experience working with GDS service standards and design principles
• Strong storytelling, facilitation and stakeholder management skills
• Experience working in agile, multidisciplinary teams
• A portfolio demonstrating how your research has influenced products, services or decisions
• Confidence working with prototypes and translating insight into action
• An interest in how AI is changing the future of user research

You’ll work alongside talented designers, researchers, technologists and strategists on complex transformation challenges - with the opportunity to shape how organisations understand and design for their users in an increasingly AI-enabled world.

You’ll also have access to extensive learning and development opportunities, professional certifications and flexible hybrid working.

Security Check (SC) clearance is required, including continuous UK residency for the last five years, alongside the relevant eligibility requirements.

Ready to put users at the centre of the future?

If you’re a User Researcher who enjoys uncovering insight, challenging assumptions and turning research into meaningful change, we’d love to hear from you.