Senior UX Researcher I

RELX; Greater London; On-site; GBP 50,000 - 85,000; Full time

Benefits offered by this job

Flexible hours

Parental leave

Study assistance

Sabbaticals

Wellbeing initiatives

Job summary

Elsevier is seeking a senior UX Research leader to steer understanding of user behaviours and inform product strategy in London. You will guide research across a business line, mentor peers, and collaborate with design and engineering to shape user-centered experiences.

You will apply ethnographic studies, usability testing, and analytics to uncover insights that drive product decisions and improve health, education, and research outcomes.

Qualifications

• Deep understanding of UX research best practices and tools.
• Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics.
• Build strong relationships across teams and functions, fostering collaboration in research and design efforts.

Responsibilities

• Lead understanding of user behaviours, needs, and motivations to set UX research direction.
• Mentor junior researchers and contribute to team growth.
• Apply diverse UX research techniques to inform product design and strategy.
• Communicate insights effectively and influence design decisions across the business.

Skills

UX research

Usability testing

Ethnography

Tools

Analytics tools

Job description

Are you passionate about uncovering user needs and turning insights into meaningful product experiences?

Do you enjoy leading research initiatives, influencing strategy, and helping teams create user-centred solutions that make a real impact?

About The Role

In this role, you’ll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You’ll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you’ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together.

Responsibilities

• Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors.
• Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions.
• Leads user-centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity.
• Uses data-driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision-making.
• Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams.
• Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work.
• Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day-to-day challenges.
• Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross-team cooperation.

Requirements

• Deep understanding of UX research best practices and tools.
• Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics.
• Build strong relationships across teams and functions, fostering collaboration in research and design efforts.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About The Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.