Experience Design Lead

JPMorgan Chase & Co.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. in London is seeking an Experience Design Vice President to lead strategic design initiatives across data platform products and services, aligning business goals with user insights.

You will mentor junior designers, drive inclusive design and accessibility, and partner with engineering to deliver scalable design systems and transforming experiences. The role emphasizes cross-functional collaboration, data-informed decisions, and a north-star approach to customer-centric

Qualifications

• 5+ years of experience in user experience design or similar roles.
• Ability to create visual representations of user journeys (storyboarding, wireframes, prototypes).
• Experience building and scaling design systems / component libraries with engineering partnerships.
• Experience in inclusive design and accessibility guidelines.
• Ability to translate proposals into transformational and north-star experiences.
• Advanced understanding of client-side technologies, APIs, and the tech stack and their UX impact.

Responsibilities

• Develop and execute design/research strategies across the platform aligned with user needs.
• Diagram service flows, design wireframes, and prototype interactions for key touchpoints.
• Drive use of standard UX components for a consistent platform experience.
• Collaborate with engineers to ensure platform usability and design alignment.
• Integrate UX into product development with cross-functional teams.
• Gather feedback from user research and data insights to optimize experiences.

Skills

Storyboarding

Wireframes

Prototypes

Design systems

Inclusive design

Accessibility

UX strategy

Mentoring

Cross-functional leadership

Frontend concepts

Tools

Figma

Illustrator

AI tooling

Job description

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As an Experience Design Vice President in CDAO Data Platforms Engineering, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job responsibilities

• Develop and execute design/research strategies for the platform and ensure alignment with user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the use of a standard set of UX components to provide a consistent, repeatable experience across the platform
• Work alongside engineering teams as a partner to ensure that the platform is easy to use and meets the design requirements
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Experience building and scaling design systems / component libraries in partnership with engineering (governance, adoption, accessibility baked in).
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

• Advanced technical skills, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

Preferred qualifications, capabilities, and skills

• Experience in using AI tooling to help produce systems

• Working knowledge of data platforms (governance, entitlements, catalog etc)

• Experience influencing stakeholders through research, metrics and data
• Familiarity with modern delivery practices (Agile/lean), and collaborating effectively with distributed engineering teams.