Experience Designer - CX & Change Lead (6m)

Harvey Nash Plc; Easter Howgate; On-site; GBP 64,000 - 106,000; Full time

Job summary

Harvey Nash Plc is seeking an Experience Designer for a six-month Inside IR35 contract with an FS client in the UK. You will help shape customer experience across a range of products and services and may lead a customer advisor team over a given area.

You’ll uncover emerging issues, analyse proposals for complex products, develop research plans, and drive improvements within the organisation's change programmes, while coaching colleagues and pursuing personal development.

Responsibilities

• Uncover emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.
• Analys and evaluates the feasibility/relevance of proposals for complex products/services, then develops and amends as necessary with guidance from senior colleagues and/or supervises activities performed by a product development/specialist team.
• Develop and/or delivers a plan for significant aspects of a research programme with guidance from senior colleagues.
• Identify shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisation's change management programme with guidance from senior colleagues.
• Take responsibility for implementing a team's formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise and pursuing and investing in opportunities for own personal development.

Job description

Harvey Nash Plc is seeking an Experience Designer for a six-month Inside IR35 contract with an FS client in the UK. You will help shape customer experience across a range of products and services and may lead a customer advisor team over a given area.

You’ll uncover emerging issues, analyse proposals for complex products, develop research plans, and drive improvements within the organisation's change programmes, while coaching colleagues and pursuing personal development.