Experience Designer

Harvey Nash Group; City of Edinburgh; On-site; GBP 64,000 - 106,000; Full time

Job summary

Harvey Nash Group is seeking an Experience Designer for a 6-month Inside IR35 contract in the FS sector. The role involves partnering to shape customer experience across products and services, and potentially guiding a customer advisor team in a defined area.

The candidate will uncover issues, assess feasibility of proposals, and contribute to a structured research programme, while helping improve existing practices and supporting team development.

Qualifications

• Experience design experience in customer-facing products or services.
• Ability to analyze complex product/service proposals.
• Experience facilitating research programmes and stakeholder alignment.

Responsibilities

• Uncover emerging issues and needs, identifying causes, stakeholders and barriers.
• Assess feasibility and relevance of proposals for complex products/services with guidance.
• Develop plans for significant research programme aspects under guidance.
• Identify and improve business practices while delivering projects within change programmes.
• Support a team's development framework and coach others in area of expertise.

Skills

Experience Designer

Job description

Experience Designer - Inside IR35 - FS

Day Rate - up to £575

Duration - 6 months

Harvey Nash's FS Client are looking to bring in a Customer Experience Designer, you will play an important role in an area that meets the needs of significant customers related to a range of products and services and/or manage a customer advisor team over a given area.

Responsibilities

• Uncover emerging issues and/or needs and identifies potential causes, related issues, key stakeholders and barriers.
• Analys and evaluates the feasibility/relevance of proposals for complex products/services, then develops and amends as necessary with guidance from senior colleagues and/or supervises activities performed by a product development/specialist team.
• Develop and/or delivers a plan for significant aspects of a research programme with guidance from senior colleagues.
• Identify shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a workstream within the organisation's change management programme with guidance from senior colleagues.
• Take responsibility for implementing a team's formal development framework with guidance from senior colleagues, while informally coaching others throughout the organisation in area of expertise and pursuing and investing in opportunities for own personal development.