Experience Design Leader: AI-Powered Service Transformation

Accenture UK & Ireland; Greater London; Vor Ort; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

30 days leave

Volunteer days

Private healthcare

Pension plan

Employee Assistance Programme

Zusammenfassung

Accenture Song is seeking an Experience Design Manager to shape and deliver AI-enabled, end-to-end customer service transformations across Financial Services, Health & Public Sector, Resources and Communications, Media & Technology.

You will lead design across large transformation programmes, partnering with technologists, data scientists, and product leaders to deliver scalable, human-centered experiences that drive growth and value.

Qualifikationen

• Strong background in service, product and/or experience design.
• Advanced proficiency in Figma, Miro, Sketch, Mural and other collaborative prototyping tools.
• Demonstrated ability to design and iterate on human-centered interfaces, including prompt patterns, uncertainty visualization, and designing for non-deterministic system outputs.
• A portfolio that shows examples of creative solutions and thinking.
• Proven experience on complex digital or customer service transformations that put people first while delivering business outcomes.
• Experience shaping complex end-to-end journeys across multiple touchpoints, channels and stakeholder groups.
• Proven ability to operate across the full project lifecycle, from shaping and selling work through to delivery at scale.
• Proven ability to lead with creativity and empathy, using a thinking by building and experimentation mindset to explore and shape ideas.

Aufgaben

• Lead end-to-end design on products, services and platforms within large, complex transformation programmes.
• Shape AI-augmented customer service journeys that align to customer needs, including the use of GenAI, chatbots, copilots, agent assist, and intelligent workflows.
• Use AI to translate research and insight into service blueprints, journeys, user flows, experience principles, wireframes, and design systems that can be implemented and scaled.
• Use generative technology and emerging tools to create proof of concepts, accelerate discovery, concept, prototype, and test ideas, setting best practice for teams and clients.
• Confidently collaborate with technologists, data scientists, product leaders and operations teams to deliver integrated solutions.
• Build trusted relationships with senior client stakeholders (Director / C-Suite); frame service transformation in business and value terms; influence client decision-making.
• Own and manage complex workstreams, ensuring high-quality delivery, clear governance and risk management; lead multi-disciplinary teams using Agile and product-led delivery approaches.

Kenntnisse

Service design

Experience design

Figma

Miro

Sketch

Mural

GenAI

AI in service design

Stakeholder management

Agile delivery

Tools

ChatGPT

Claude Code

Codex

Gemini

Copilot

GitHub Copilot

Salesforce

Microsoft Dynamics

AWS

Jobbeschreibung

Accenture Song is seeking an Experience Design Manager to shape and deliver AI-enabled, end-to-end customer service transformations across Financial Services, Health & Public Sector, Resources and Communications, Media & Technology.

You will lead design across large transformation programmes, partnering with technologists, data scientists, and product leaders to deliver scalable, human-centered experiences that drive growth and value.