Exeter Customer Service Advisor (12-Month FTC)

Micheldever Group; Exeter; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Finder’s fee

Life Insurance

Pension

Retail vouchers

Staff Rates

Eye Care Vouchers

Buy/Sell Holiday option

Flu Jab

Employee Assistant Program

Long Service Recognition

Cycle to Work

Charity Match

Job summary

Micheldever Tyre Services is seeking a Customer Service Advisor on a 12 month fixed term contract to join our Exeter team. You will be the first point of contact for customers, handling inbound calls and emails, resolving queries and processing orders with accurate records in our CRM.

You will deliver a professional service, manage order tracking and delivery enquiries, and collaborate with Account Managers and the MFDD team to meet customer requirements.

Qualifications

• Experience in customer service.
• Strong communication and customer service skills.
• Ability to work in a fast paced environment.

Responsibilities

• Provide customers with a professional, friendly and efficient first point of contact for all enquiries.
• Handle inbound calls, emails and customer requests in accordance with agreed service levels.
• Resolve straightforward customer enquiries at the first point of contact wherever possible.
• Support customers with order tracking, delivery enquiries and proof of delivery requests.
• Prioritise workload effectively to meet customer and business requirements.
• Work collaboratively with Account Managers and the wider MFDD team to ensure customer requirements are met.
• Accurately maintain customer records within CRM and associated business systems.
• Complete order administration, credits, returns and query handling in line with company procedures.
• Maintain accurate records of customer interactions and actions taken.
• Communicate professionally and effectively with customers, colleagues and management.
• Take ownership of personal performance and development objectives.
• Adhere to all company policies, procedures and compliance requirements.

Skills

Customer service

Communication skills

Organisational skills

Job description

Micheldever Tyre Services is seeking a Customer Service Advisor on a 12 month fixed term contract to join our Exeter team. You will be the first point of contact for customers, handling inbound calls and emails, resolving queries and processing orders with accurate records in our CRM.

You will deliver a professional service, manage order tracking and delivery enquiries, and collaborate with Account Managers and the MFDD team to meet customer requirements.