Customer Service Advisor

Micheldever Group; Exeter; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Finder’s fee

Life Insurance

Pension

Retail vouchers

Staff Rates

Eye Care Vouchers

Buy/Sell Holiday option

Flu Jab

Employee Assistant Program

Long Service Recognition

Cycle to Work

Charity Match

Job summary

Micheldever Tyre Services is seeking a Customer Service Advisor on a 12 month fixed term contract to join our Exeter team. You will be the first point of contact for customers, handling inbound calls and emails, resolving queries and processing orders with accurate records in our CRM.

You will deliver a professional service, manage order tracking and delivery enquiries, and collaborate with Account Managers and the MFDD team to meet customer requirements.

Qualifications

• Experience in customer service.
• Strong communication and customer service skills.
• Ability to work in a fast paced environment.

Responsibilities

• Provide customers with a professional, friendly and efficient first point of contact for all enquiries.
• Handle inbound calls, emails and customer requests in accordance with agreed service levels.
• Resolve straightforward customer enquiries at the first point of contact wherever possible.
• Support customers with order tracking, delivery enquiries and proof of delivery requests.
• Prioritise workload effectively to meet customer and business requirements.
• Work collaboratively with Account Managers and the wider MFDD team to ensure customer requirements are met.
• Accurately maintain customer records within CRM and associated business systems.
• Complete order administration, credits, returns and query handling in line with company procedures.
• Maintain accurate records of customer interactions and actions taken.
• Communicate professionally and effectively with customers, colleagues and management.
• Take ownership of personal performance and development objectives.
• Adhere to all company policies, procedures and compliance requirements.

Skills

Customer service

Communication skills

Organisational skills

Job description

Micheldever Tyres Services is looking for an enthusiastic Customer Service Advisor on a 12 month fixed term contractto work from our Exeter location.You will be responsible for handling inbound customer contact, resolving customer queries, processing orders and completing customer administration tasks. You will act as the first point of contact for customers, delivering a professional and efficient service while ensuring all interactions are accurately recorded and resolved in a timely manner.

• Working Pattern: Monday to Friday 8.30am to 5pm,
• Location: Exeter
• Benefits: Finder’s fee, Life Insurance, Pension, a great variety of Retail vouchers, Staff Rates, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match
• Career development: we offer a variety of fully funded courses

About our role:

• Provide customers with a professional, friednly and efficient first point of contract for all enquiries
• Handle inbound calls, emails and customer requests in accordance with agreed service levels
• Resolve straightforward customer enquiries at the first point of contact wherever possible
• Support customers with order tracking, delivery enquiries and proof of delivery requests
• Prioritise workload effectively to meet customer and business requirements
• Work collaboratively with Account Managers and the wider MFDD team to ensure customer requirements are met
• Accurately maintain customer records within CRM and associated business systems
• Complete order administration, credits, returns and query handling in line with company procedures.
• Maintain accurate records of customer interactions and actions taken
• Communicate professionally and effectively with customers, colleagues and management
• Take ownership of personal performance and development objectives
• Adhere to all company policies, procedures and compliance requirements.
• Take responsibility for maintaining a clean and safe working environment.

About you:

• Experience in customer service skil;s
• Strong communication and customer service skills
• Be able to work in a fast paced environment
• Ability to work under pressure, organise and prioritise workload

Protyre is the UK’s fastest growing supplier and fitterof tyres and automotive services,fitting over 1 million tyres everyyear through ourfast-fit centres.Weoffer a wide variety of careers from Administrative to Mechanical, Digital to Financial along with other exciting roles within the motor industry. Protyre is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS).

Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today,Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees’ company wide.

To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across 1 central distribution and 13 warehouse operations nationwide.