Executive Support Services Engineer

Aon Hewitt; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization that values better decisions and inclusivity. This role offers the chance to provide exceptional IT support to executives in a dynamic environment. You will be responsible for delivering top-notch customer service while solving technical issues for VIP colleagues. With opportunities to work remotely across EMEA, you’ll engage with cutting-edge technology and be part of a supportive team that prioritizes your well-being and professional growth. Embrace a culture of continuous learning and flexibility, making a meaningful impact in a diverse workplace.

Benefits

Global Wellbeing Days

Flexible Working Solutions

Continuous Learning Opportunities

Qualifications

• Proficient in providing Level I & II Technology Support.
• Excellent communication skills for technical and non-technical audiences.

Responsibilities

• Provide IT support to VIP colleagues and their assistants.
• Assist with hardware and software issues on various devices.

Skills

Customer Service

Technical Support

Communication Skills

Problem-Solving

Job description

Executive Support Services Engineer

The Executive Support team is essential to the success of all Aon entities within London, the UK, and the wider EMEA region.

This is a chance to support our EXEC Team based in our London office in the City of London.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

A normal day will be responsible for providing both Level I & II Technology Support to the Aon VIP colleagues and their personal assistants. Provide professional assistance to internal and external customers having hardware and software related problems with their desktops, laptops, mobile devices, or peripherals. Strives to achieve the highest level of customer service while supporting and developing corporate computing needs. Additionally, provide administrative IT support, where necessary, and communicate appropriately to internal and external parties during BAU or Work Request based activities.

How this opportunity is different

An opportunity to work within a great team supporting our Execs within London primarily but also remotely across EMEA and the globe. Support colleagues from abroad and from time to time support them face to face at conferences and shows both home and abroad supporting cutting edge technology.

Skills and experience that will lead to success.

Technically proficient, you will provide world-class customer-focused IT support, develop and maintain relationships within the business at all levels. Excellent communication, both technical and non-technical, is key.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail].

#LI-JK1

#LI-HYBRID