Executive Operations & Wellbeing Coordinator

Riverstone Living; City of Westminster; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Enhanced employer pension contribution

Life assurance cover.

Annual private health assessment.

Season ticket loan scheme

Discounts and cashback

Job summary

Riverstone Living is seeking an Operations & Wellbeing Coordinator to become a trusted partner to the Operations Director and Wellbeing & Quality Director. The role focuses on proactive planning, reporting, governance and process improvement to enable smoother executive support and informed decision-making.

You will develop dashboards, track KPIs and optimise processes across Operations, Facilities and Community Teams while maintaining strong relationships with residents and stakeholders.

Qualifications

• Have experience supporting senior leaders in an executive, operations or business coordination role.
• Are highly organised, proactive and confident managing multiple priorities, projects and deadlines.
• Have experience coordinating governance meetings, maintaining action trackers and producing high-quality documentation.
• Enjoy working with data and can create meaningful dashboards and reports that support informed decision-making.
• Communicate clearly and professionally, with excellent written and verbal communication skills.
• Are an advanced user of Microsoft 365, including Excel, Word, Outlook, Teams and PowerPoint.
• Can influence stakeholders and build trusted working relationships across different functions and levels.
• Have a continuous improvement mindset and the confidence to challenge inefficient processes constructively and implement better ways of working.

Responsibilities

• Provide proactive executive support to the Operations Director and Wellbeing & Quality Director, anticipating requirements and helping to manage competing priorities.
• Coordinate diaries, meetings, presentations, papers, correspondence and follow-up actions, ensuring meetings run efficiently and agreed actions are completed on time.
• Own governance calendars for Health & Safety, Quality and operational forums, coordinating agendas, minutes, papers and action logs.
• Maintain audit-ready compliance records and monitor statutory deadlines, licences, policy review schedules and facilities compliance actions, escalating overdue risks appropriately.
• Coordinate annual operational planning, quarterly business reviews, project plans, departmental priorities and milestone trackers.
• Maintain central trackers for planned maintenance, compliance actions and operational improvement initiatives across Operations, Facilities and Community Teams.
• Coordinate the annual wellbeing programme, workshops and networking events, including relationships with external health professionals, communications, logistics, budgets, purchase orders and invoices.
• Develop dashboards and operational reporting, analyse trends, track KPIs, resident satisfaction and operational performance, and highlight emerging opportunities or risks.
• Report on facilities KPIs, including compliance, reactive maintenance, contractor performance and action completion.
• Review and improve processes, standardise SOPs, templates and governance documentation, and promote effective digital working and Microsoft 365 automation.
• Handle confidential information with professionalism and discretion, while building strong relationships with colleagues, residents, suppliers, contractors, regulators and other stakeholders.

Skills

Executive support

Governance coordination

Data dashboards

Microsoft 365 proficiency

Tools

Microsoft 365

Excel

Job description

Riverstone Living is seeking an Operations & Wellbeing Coordinator to become a trusted partner to the Operations Director and Wellbeing & Quality Director. The role focuses on proactive planning, reporting, governance and process improvement to enable smoother executive support and informed decision-making.

You will develop dashboards, track KPIs and optimise processes across Operations, Facilities and Community Teams while maintaining strong relationships with residents and stakeholders.