Care Coordinator

Riverside Group; Camden Town; Remote; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Investment in learning

Benefits package

Job summary

Riverside Group is hiring a Care Coordinator at Esther Randall Court in Camden. You will lead a care team, manage day-to-day service delivery, maintain compliance with CQC standards, and support residents through person-centred care plans.

The role requires experience in a CQC registered service, team leadership, and strong reporting and data analysis to drive service improvements. A permanent, office-based position with flexible working patterns is offered.

Qualifications

• Experience in a CQC registered supported living or extra care service.
• Experience leading a team and prioritising tasks to achieve positive results.
• Ability to review, monitor and evaluate outcomes in a CQC registered service.
• Experience producing reports, statutory submissions and analysing outcome data to drive service improvements.

Responsibilities

• Create a safe team environment and support colleagues.
• Oversee daily service operations including rostering, medication, and admin.
• Hold regular 1:1s to review performance and wellbeing.
• Conduct six-monthly performance reviews to develop staff potential.
• Lead team meetings to share best practice and ideas.
• Ensure seamless service delivery by coordinating with catering, facilities and maintenance.

Skills

Team leadership

Planning & prioritisation

Outcome evaluation

Data analysis

Report writing

Job description

Contract Type:Permanent
Salary:£33,180.78 per annum
Working Hours:37.5 hours per week
Working Pattern: Office Hours - 7 days flexible
Location: Esther Randall Court, Camden
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as aCare Coordinator

We're looking for an enthusiastic, organised, and compassionate Care Coordinator to join our team. This is a brilliant opportunity for someone who believes in person centred support, independence, and creating a vibrant community for our residents.
If you're passionate about Positive Behaviour Support, enjoy working as part of a fun, committed team, and love a role where no two days are ever the same, this could be the perfect fit.

About you

We are looking for someone with:

• Experience of working within a CQC registered supported living or extra care service
• Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve positive results
• Ability to review, monitor and evaluate outcomes in the delivery of a CQC registered service
• Experience of producing reports, statutory submissions and other communications and analysing outcome data to understand and drive service improvements

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

Lead a team

• Create a safe team environment where colleagues can talk openly and honestly.
• Effectively handle the administrative systems and procedures relating to the daily running of the service including; deploying staff, staff rosters, medication and financial administration etc.
• Hold regular one-to-one meetings with care team to reflect on achievements, performance targets, personal wellbeing and promote good working practice.
• Undertake six-monthly performance reviews to support and guide colleagues to fulfil their potential.
• Facilitate regular team meetings to update and empower the team to share ideas and best practice.
• Embrace reflective practice techniques so that the team can learn from their experiences.
• Build positive working relationships with the catering, facilities, cleaning and maintenance contractors to ensure residents receive a seamless service

Lead a service:

• Supervise the service as per CQC and contractual requirements, including reviewing contract performance annually, to ensure excellent outcomes are delivered for customers.
• Promote and implement care policies and procedures to ensure the team are effective and delivering a safe service at all times.
• Advise all relevant stakeholders of any changes to policies and procedures.
• Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report any budget variances to the budget holder.
• Meet Riverside performance targets.
• Resource, plan and deliver a colleague rota that ensures all shifts are covered effectively.
• Implement and oversee a robust medication procedure in line with national Safe Handling of Medication guidelines. This will include overseeing the safe and effective administration, storage and prompting of prescribed medication to customers.
• Be responsible for cash handling, ordering goods, administration