Executive IT Onsite Support Engineer

Aristocrat; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Annual bonuses

Health benefits

Paid time off

Retirement plans

Job summary

Aristocrat in London is seeking an IT Onsite Support Engineer to lead second-level IT support for a fast-paced, global environment. You will deliver hands-on device builds, deployments, and executive IT assistance, ensuring secure access and timely resolutions.

Ideal candidates will have deep Windows and Microsoft technologies expertise (Active Directory, Intune, Azure) and hands-on experience with ITSM and ServiceNow.

Qualifications

• Experience providing 2nd-level onsite IT support.
• Strong knowledge of Windows and Microsoft technologies.
• Familiarity with ITSM and ServiceNow.
• Certifications such as A+, MCITP, Security+, Network+, ITIL Foundation.

Responsibilities

• Provide 2nd-level onsite support, including device builds, rebuilds, backups, deployments, and technology refreshes.
• Manage service requests and incidents through in-person, email, and live Zoom meetings.
• Deliver concierge IT support services specifically for executives.
• Facilitate IT inductions for new hires, ensuring timely access and IT knowledge onboarding.
• Build, update, and improve internal knowledge base (KB) articles and technical documentation to support faster resolution and better knowledge sharing.
• Manage complex administration of user accounts in Active Directory and other business systems.
• Support local and remote video conferencing and collaboration tools, including Zoom.
• Collaborate with hardware suppliers, vendors, and internal teams to quote, order, and install equipment.
• Handle service requests and incidents through various channels, such as Zoom and email.
• Deliver remote technical assistance and apply ITSM, issue tracking, and asset management tools efficiently.
• Develop and detail technical processes and procedures to support continuous improvement.

Skills

Customer service

Communication

Collaboration

Prioritization

Problem solving

Independent working

Education

A+ certification

MCITP

Security+

Network+

ITIL Foundation

Tools

Windows OS

Active Directory

Microsoft Intune

Microsoft Azure

Zoom

ServiceNow

ITSM tools

Job description

Aristocrat in London is seeking an IT Onsite Support Engineer to lead second-level IT support for a fast-paced, global environment. You will deliver hands-on device builds, deployments, and executive IT assistance, ensuring secure access and timely resolutions.

Ideal candidates will have deep Windows and Microsoft technologies expertise (Active Directory, Intune, Azure) and hands-on experience with ITSM and ServiceNow.