Executive Housekeeper

Arbeitsagentur; Greater London; On-site; GBP 48,000 - 58,000; Full time

Benefits offered by this job

Bonus program

International opportunities

Staff discounts

Onboarding & training

Team celebrations

Job summary

Arbeitsagentur is seeking an experienced Executive Housekeeper to lead the housekeeping operations of a new 222-key hotel in London from inception through opening. You will drive high standards, recruit and train a capable team, and coordinate with other departments to deliver exceptional guest experiences.

The role emphasizes governance, sustainability, and a strong onboarding program as the hotel launches and scales.

Responsibilities

• Oversee housekeeping for a 222-key hotel from pre-opening to full operation
• Develop and implement housekeeping policies and standards
• Recruit, train and manage a housekeeping team
• Establish quality assurance and conduct regular inspections
• Manage budgets including labour, supplies and equipment
• Liaise with Front Office, Maintenance and Guest Services
• Implement sustainable cleaning practices
• Develop staff scheduling and workload management
• Monitor inventory of supplies, linens and equipment
• Handle guest complaints professionally
• Ensure compliance with health and safety regulations
• Lead pre-opening setup, induction and training
• Report to senior management on performance and recommendations

Job description

Executive Housekeeper

This new hotel, comprising 222 keys, is preparing for opening, and we are seeking an experienced Executive Housekeeper to lead this exciting venture from inception.

Key Responsibilities

• Oversee the complete housekeeping operations for a 222-key hotel from pre-opening through full operational capacity
• Develop and implement comprehensive housekeeping policies, procedures, and standards aligned with brand guidelines and guest expectations
• Recruit, train, and manage a housekeeping team, fostering a culture of excellence and continuous improvement
• Establish quality assurance protocols and conduct regular inspections to ensure consistent cleanliness and maintenance standards across all guest rooms and public areas
• Manage housekeeping budgets, including labour costs, supplies, and equipment procurement, whilst maintaining cost efficiency
• Liaise with other departments (Front Office, Maintenance, Guest Services) to ensure seamless hotel operations and exceptional guest experiences
• Implement sustainable and environmentally responsible housekeeping practices
• Develop staff scheduling and workload management systems to optimise productivity and team morale
• Monitor and maintain inventory of cleaning supplies, linens, and equipment
• Handle guest complaints and concerns related to housekeeping services with professionalism and discretion
• Ensure compliance with health, safety, and hygiene regulations throughout all housekeeping operations
• Lead the pre-opening setup, including staff induction, training programs, and operational readiness
• Report to senior management on departmental performance, challenges, and recommendations

Benefits

• Bonus program: The better the guests rate their stay, the higher the bonus!
• Make an international career: Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings.
• Staff discounts: Benefit from attractive staff rates in all of our hotels throughout Europe and the USA.
• Develop personally and professionally: With an extensive onboarding, annual trainings and coaching at our One University, you will hit the ground running.
• Celebrate together: Whether it's a summer party, holiday party or our annual international soccer tournament - we celebrate successes together with the team.