Executive-Driven Customer Success Lead (Staff)

Kong; England; Presencial; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

Kong Inc. is seeking a Staff/Senior Customer Success Manager in the UK to set the standard of excellence in our CS organization.

You will drive adoption, expansion, and risk mitigation through disciplined post-sales processes, blending technical knowledge with executive-level business acumen. You will lead strategic success plans, build value-based engagements, map complex organizations, and leverage partners to broaden stakeholder alignment while using dashboards and analytics to monitor health

Formación

• Fluent English is essential.
• Strong curiosity with probing skills to uncover root causes.
• Proven ability to collaborate across cross-functional teams.

Responsabilidades

• Drive strategic customer success with comprehensive success plans.
• Lead value-based engagements to demonstrate Kong's business impact.
• Map organizations to identify champions and decision-makers.
• Leverage partners to expand stakeholder alignment.
• Use data and analytics tools to monitor health and risks.
• Deliver impactful QBRs/EBRs with executive messaging.
• Explain Kong’s platform value across components to customers.
• Support renewals and forecast with the account team.

Conocimientos

Grit & Determination

Curiosity

Team-Oriented Mindset

Prioritisation

Herramientas

Tableau

SFDC

Clari

Hex

Descripción del empleo

Kong Inc. is seeking a Staff/Senior Customer Success Manager in the UK to set the standard of excellence in our CS organization.

You will drive adoption, expansion, and risk mitigation through disciplined post-sales processes, blending technical knowledge with executive-level business acumen. You will lead strategic success plans, build value-based engagements, map complex organizations, and leverage partners to broaden stakeholder alignment while using dashboards and analytics to monitor health