Executive Concierge

LLOYD'S REGISTER INTERNATIONAL; Carnoustie; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Accommodation provided on request

Job summary

Carnoustie Golf Heritage and Hospitality Ltd is seeking an Executive Concierge to deliver exceptional, personalised experiences for investors, their guests and VIP visitors at our renowned golf destination.

In this role, you will manage itineraries, coordinate golf, dining, events and accommodation, and liaise with golf and hotel teams to ensure seamless visits. Accommodation available on request, and sponsorship is not offered.

Qualifications

• At least two years’ experience in hospitality, guest-relations, concierge or VIP-facing role.
• Excellent interpersonal and written/verbal communication skills.
• Highly organised, proactive and detail-oriented.
• Confident with high-net-worth individuals and sensitive information.
• Calm under pressure, solution-focused, able to multi-task.
• Collaborative team player with a passion for outstanding service.

Responsibilities

• Manage investor and VIP enquiries, bookings, itineraries and experience calendars.
• Anticipate needs and provide proactive, tailored service.
• Coordinate arrangements across internal departments and external partners.
• Welcome guests personally and remain a primary contact during their stay.
• Support investor visits, events and major championships.
• Handle confidential feedback and resolve service issues promptly.

Skills

Interpersonal skills

Organised

Attention to detail

Communication (written)

Calm under pressure

Team player

Proactive

Education

Events-related qualification

Job description

This is an exciting opportunity to play a central role in creating memorable experiences at one of the world’s most respected golf and hospitality destinations. Carnoustie Golf Heritage and Hospitality Ltd is seeking an experienced and highly professional Executive Concierge to deliver exceptional, personalised experiences for our investors, their guests and VIP visitors.

Working 37.5 hours, acting as the principal point of contact from pre-arrival through to departure, you will create bespoke itineraries and coordinate accommodation, golf, dining, meetings, events and other on- and off-site experiences. Working closely with teams across our golf and hotel operations, you will ensure every visit is seamless, thoughtfully planned and delivered to the highest standard.

You will also support investor events and major championships held in Carnoustie, assisting with logistics, communications, event delivery, budgets, reports and stakeholder coordination.

Key responsibilities include:

• - Managing investor and VIP enquiries, bookings, itineraries and experience calendars.
• - Anticipating individual needs and providing proactive, tailored service.
• - Coordinating arrangements across internal departments and external partners.
• - Personally welcoming guests and remaining a responsive contact throughout their stay.
• - Supporting investor visits, events and major golf championships.
• - Managing confidential feedback and resolving service issues promptly and professionally.
• - Maintaining detailed guest profiles to enhance future visits.
• - Representing Carnoustie with discretion, integrity and exceptional attention to detail.

About you:

• - At least two years’ experience in a similar hospitality, guest-relations, concierge or VIP-facing role.
• - Excellent interpersonal, written and verbal communication skills.
• - Highly organised, proactive and attentive to detail.
• - Confident working with high-net-worth individuals and sensitive information.
• - Calm under pressure, solutions-focused and able to manage competing priorities.
• - A collaborative team player with a genuine passion for outstanding service.

An events-related qualification would be advantageous.

Accommodation is available on request if required. We are not licenced to sponsor work visas.

We must attract prestigious golf events and visiting golfers by delivering an exceptional experience at every touchpoint of our business. We expect our team members to demonstrate Our Values:Customer Focused – We listen, respond, and go above and beyond to exceed guest expectations, creating lasting impressions at every touch point – whether on the course, in our dining spaces, attending events or overnight stays in our hotel, or enjoying our spa and leisure facilities.Knowledge – We encourage curiosity and continuous development, empowering our team with the knowledge and confidence to deliver outstanding service and guidance to every guest. Our team is committed to learning, growing and sharing knowledge with pride.Integrity – We take ownership of our actions, communicating openly, and supporting one another, we build a culture of trust that encourages doing the right thing consistently and upholding the highest professional and ethical standards.Pace - We work with energy and awareness, supporting each other to deliver without compromising quality. We respond promptly to our colleague’s and guest’s needs while maintaining the care and experience that they expect.Professionalism - We take pride in how we present ourselves and how we support one another to maintain professionalism in our appearance, attitude, and actions, upholding high standards that reflect the quality of our service and the expectations of our colleagues and guests.Together - We value every role and every contribution, working collaboratively across all areas of our business to support each other to deliver a cohesive and effortless guest journey. Our shared commitment ensures every experience feels connected, refined, and exceptional.