VIP Concierge & Guest Experience Architect

LLOYD'S REGISTER INTERNATIONAL; Carnoustie; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Accommodation provided on request

Job summary

Carnoustie Golf Heritage and Hospitality Ltd is seeking an Executive Concierge to deliver exceptional, personalised experiences for investors, their guests and VIP visitors at our renowned golf destination.

In this role, you will manage itineraries, coordinate golf, dining, events and accommodation, and liaise with golf and hotel teams to ensure seamless visits. Accommodation available on request, and sponsorship is not offered.

Qualifications

• At least two years’ experience in hospitality, guest-relations, concierge or VIP-facing role.
• Excellent interpersonal and written/verbal communication skills.
• Highly organised, proactive and detail-oriented.
• Confident with high-net-worth individuals and sensitive information.
• Calm under pressure, solution-focused, able to multi-task.
• Collaborative team player with a passion for outstanding service.

Responsibilities

• Manage investor and VIP enquiries, bookings, itineraries and experience calendars.
• Anticipate needs and provide proactive, tailored service.
• Coordinate arrangements across internal departments and external partners.
• Welcome guests personally and remain a primary contact during their stay.
• Support investor visits, events and major championships.
• Handle confidential feedback and resolve service issues promptly.

Skills

Interpersonal skills

Organised

Attention to detail

Communication (written)

Calm under pressure

Team player

Proactive

Education

Events-related qualification

Job description

Carnoustie Golf Heritage and Hospitality Ltd is seeking an Executive Concierge to deliver exceptional, personalised experiences for investors, their guests and VIP visitors at our renowned golf destination.

In this role, you will manage itineraries, coordinate golf, dining, events and accommodation, and liaise with golf and hotel teams to ensure seamless visits. Accommodation available on request, and sponsorship is not offered.