Concierge

Valor Hospitality; St Andrews; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Team member rates at UK hotels (£30 Bn

Dining discounts 50% in restaurants/b仅

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

Valor Hospitality's Seaton House in St Andrews is seeking a Concierge on an occasional worker basis, offering a guaranteed hourly rate and flexible shifts. You will warmly welcome guests, share information on hotel services and the local area, and ensure every guest feels welcomed and well cared for.

As the local area knowledge expert, you will handle guest requests, coordinate with departments, and maintain high standards of service in a luxury setting, contributing to a memorable stay for

Qualifications

• Experience in hospitality or guest services preferred.
• Strong communication with guests.

Responsibilities

• Greet guests with a warm welcome and provide information on hotel services and local attractions.
• Handle guest requests and assist with arrangements to enhance their stay.
• Work closely with other departments to ensure guest comfort and satisfaction.

Skills

Customer service

Communication skills

Local area knowledge

Job description

Occasional Worker Agreement - £13.91 per hour

Seaton House, the newest 5-star luxury resort in St Andrews, is looking for a Concierge to play a key role in ourfront office team. This role offers the unique opportunity to shape the guest experience at one of Scotland’s most anticipated openings.

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special.

We are looking for authentic people who can make genuine connections with guests.

As Concierge you will be deal with a range of guest requests. You will be confident communicating as the local area knowledge expert. You will know not only the popular attractions but also the hidden gems.

Working closely and communicating with all departments to put the guest at ease during their stay.

You will need to have great attention to detail, be a confident people person with strong communication skills in order to succeed in this role.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.