Senior Account Executive Client Services · ·

Lucid Group; London, Macclesfield, Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic healthcare communications agency as a Senior Account Executive, where you will play a pivotal role in delivering exceptional client projects. This position offers the opportunity to work in a fast-paced environment, collaborating with talented professionals to exceed client expectations. You will manage client communications and ensure projects are delivered on time and within budget. With a focus on building strong relationships and providing innovative solutions, you'll be part of a team that transforms healthcare brands. If you are passionate about making a difference and thrive in a collaborative setting, this role is for you.

Benefits

Discretionary bonus scheme

Contributory pension

Cycle to work scheme

25 working days holiday

Flexible holiday buy and sell scheme

Family friendly policies

Private health and dental cover

Life assurance cover

Season Ticket Loans

Employee discount platform

Qualifications

• Experience in a fast-paced environment with strong analytical skills.
• Proven ability to manage multiple projects and meet deadlines.

Responsibilities

• Support execution of client projects ensuring high-quality delivery.
• Build strong working relationships with clients and manage project timelines.

Skills

Analytical mindset

Project management

Client communication

Problem solving

Education

Life Science degree

Job description

We’re looking for individuals who have experience of executing client projects in an account, ensuring high quality that exceeds client expectations and ensuring projects are delivered on time and to budget. If this sounds like you read on!

Location

Our offices are in London, Macclesfield and Manchester. We are open to applications from all over the UK as we have remote and flexible hybrid working policies.

ABOUT LUCID GROUP

We are a global healthcare communications agency with deep therapeutic expertise that traverses the asset lifecycle, delivering transformative outcomes for healthcare brands for over 20 years.

Our more than 500 highly trained professionals work with speed and agility to craft and execute breakthrough strategies that maximise performance and unlock a brand's full potential.

This position is aligned to one of our four divisions:

• Lucid Global works with global brand teams at big and mid-tier pharmaceuticals and biotech clients to deliver powerful medical communications solutions for early lifecycle assets.

Our other divisions include:

• Lucid Consulting brings depth of expertise in the research, development and commercialisation of solutions across therapeutic areas and modalities by streamlining product development, building operational capabilities, innovating, and supporting execution to create value for patients, clients and shareholders.

• US MedComms works with both US and Global brand teams to create powerful medical communications solutions for early lifecycle assets.

• US Marketing works with clients across the Rx, Medical Device, OTC and Consumer Device categories to deliver compelling communications and promotional solutions to Healthcare Professionals for in-market assets.

ABOUT THE ROLE

A Senior Account Executive is a member of the Client Services team responsible for supporting the execution of client projects in an account, ensuring a high-quality delivery that exceeds client expectations. In this role you will support with client communications and financial management of assigned project(s) ensuring projects are delivered on time and to budget.

The Client Services team partner with our Medical Writing team and are responsible for the delivery of projects for our clients. The Account Management teamwork with available in-house expertise such as our creative team but also with third-party suppliers, and provide appropriate direction, ensuring projects exceed client expectations and are delivered to budget.

A Senior Account Executive at Lucid is responsible for:

• Delivering and continually improving the account administration and support to internal and external clients
• Understanding any roadblocks and providing solutions
• Understanding client’s key messages and positioning
• Building strong working relationships with our clients
• Contributing to proposals for our clients and articulating Lucid’s strategy
• Attending appropriate client, ensuring they build confidence in the service Lucid provides
• Ensuring we exceed all clients’ expectations
• Ensuring all projects deadlines are met, being clear on all details and requirements

They are ambassadors for Lucid Group, helping build the profile and client base of the Company.

WHAT WE’RE LOOKING FOR

Essential skills:

• Experience in a fast-paced environment
• Analytical and proactive mindset
• Experience in meeting deadlines and managing multiple projects

Desirable skills:

• Experience within the medcomms/healthcare industry
• Experience working on innovative strategic programs for clients
• Life Science degree
• Experience in building strong client relationships
• Experience within an account management role
• Experience problem solving and providing solutions

If you look at this list and feel you don’t meet every single requirement, we still want to hear from you! We encourage you to apply, have a discussion with us about the role or others that we may have at Lucid Group either now or in the future, together we can build more inclusive workplaces.

BENEFITS OF WORKING WITH US

Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include:

• Discretionary bonus scheme;

• Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment);

• Cycle to work scheme;

• 25 working days holiday, 1 Celebration Day of your choice, 3 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);

• Flexible holiday buy and sell scheme;

• Family friendly policies;

• Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;

• 4x basic salary life assurance cover;

• Medicash Healthcare Cash Plan (Level 1 company cover)

• Season Ticket Loans;

• Regular incentive schemes aligned to individual and team performance;

• Access to an employee discount platform with offers at 900+ retailers.

BENEFITS OF WORKING WITH US

Our culture is fundamental to the delivery of transformation. Harnessing the talent and ambitions of those we work with empowers us to deliver our magic. On top of this, our benefits include:

• Discretionary bonus scheme;

• Contributory pension with Lucid contribution up to 5% of basic salary (enrolment after 3 months of employment);

• Cycle to work scheme;

• 25 working days holiday, 1 Celebration Day of your choice, 3 Christmas closure days plus 8 Bank Holidays per annum (pro-rata for part-time);

• Flexible holiday buy and sell scheme;

• Family friendly policies;

• Private family health and dental cover, including Employee Assistance Programme and a comprehensive employee rewards scheme;

• 4x basic salary life assurance cover;

• Medicash Healthcare Cash Plan (Level 1 company cover)

• Season Ticket Loans;

• Regular incentive schemes aligned to individual and team performance;

• Access to an employee discount platform with offers at 900+ retailers.

WHAT DOES IT MEAN FOR US TO BE LUCID?

At Lucid Group, we transform lives. Always. We believe in providing a culture of authenticity, where we can all be ourselves, make real connections, and enjoy the work that we do. Together.

We empower our people to embark on a journey of growth and advancement by offering meaningful learning and development opportunities.

Central to our ethos is our commitment to cultivating an environment that embraces and respects people of all backgrounds and identities, underpinned by a culture of conscious inclusion and support.

The Lucid values are not just mere words; they are the culmination of our collective efforts. Co-created by our people for our people, these values serve as our guiding principles, ensuring that every decision we make positively impacts the lives of the clients, patients, healthcare professionals, and colleagues we serve.

• Compassionately Human: We think about the human impact of our actions

• Accountable Allies: We are the go-to strategic partners for our clients

• Invent with Intent: We create meaningful solutions to solve real problems

• Courageously Curious: We challenge ourselves to think disruptively

We are an Equal Opportunity Employer and welcome applications from all backgrounds and identities. We are committed to providing an inclusive recruitment experience to everyone.

This commitment to inclusion is explicitly inclusive of race, colour, sex, age, pregnancy, marital status, religion, sexual orientation, gender identity and/or expression or disability.

As part of our commitment to recruiting and supporting colleagues with disabilities Lucid Group are a committed member of the UK Government’s Disability Scheme, supporting people with disabilities provides us with access to a wider talent pool and enables us to be a force for good in the world by creating fair and equitable access to employment opportunities. Aligned to this scheme we commit to ensuring our recruitment process is inclusive and accessible by:

1) Offering a guaranteed interview to candidates with disabilities who meet the essential criteria for the role

2) Anticipate and provide reasonable adjustments

3) Support any existing employee who acquires a disability or long-term health condition

If you wish to apply under this scheme please indicate so when asked on our DEI page which will appear as part of our job application process.