Executive Assistant to General Manager

Mandarin Oriental; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a prestigious hotel group as an Executive Assistant to the General Manager in London. This role involves managing the Executive Office, supporting the General Manager, and ensuring smooth operations. With a commitment to diversity and inclusion, Mandarin Oriental offers a competitive salary, benefits, and opportunities for growth.

Benefits

Complimentary nights at properties worldwide

Health benefits and wellness programs

Competitive salary and benefits package

Great F&B discounts

Discounts at 700+ retailers

Qualifications

• Experience in an administrative role, preferably in hospitality.
• Ability to manage multiple tasks and prioritize effectively.
• Strong interpersonal skills to build relationships with executives.

Responsibilities

• Organize and manage reservations through the Executive Office.
• Draft correspondence for the General Manager and maintain filing systems.
• Manage travel itineraries and support other departments as needed.

Skills

Organizational skills

Communication

Time management

Problem-solving

Job description

Join to apply for the Executive Assistant to General Manager role at Mandarin Oriental

Mandarin Oriental Mayfair is looking for an Executive Assistant to join our Administrative and General team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage and represents the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square, recently re-born. The hotel will provide a calming, discreet sanctuary for guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About The Job

Based at Mandarin Oriental Mayfair within the Administrative and General team, the Executive Assistant is responsible for the smooth running of the Executive Office and providing support to the General Manager.

Key Duties And Responsibilities

• Organize and manage reservations through the Executive Office, ensuring guest stays go smoothly.
• Handle reservations for MOHG executives.
• Prioritize the General Manager’s workload daily, ensuring deadlines are met.
• Draft correspondence for the General Manager and maintain a filing system for the Executive Office.
• Handle small complaints on behalf of the Executive Office.
• Carry out Meet & Greets for bookings made directly with the office.
• Build relationships with MOHG and Jardine PAs.
• Manage the General Manager’s diaries.
• Draft replies and respond to Guest Satisfaction Survey comments on behalf of the Executive Office.
• Manage travel itineraries for the Executive Office.
• Support other departments as needed, representing the Executive Office and working as a team.
• Perform any other reasonable requests from the General Manager.

Our commitment to you

• Learning & Development: We craft unique programs to support your growth at every career stage.
• MOstay: Enjoy complimentary nights and attractive rates at our properties worldwide as part of the #MOfamily.
• Health & Colleague Wellness: We offer health benefits and wellness programs to support your wellbeing.
• Retirement Plans: We provide various retirement options depending on your role and service length.
• A competitive salary and benefits package.
• Great F&B discounts at Mandarin Oriental Mayfair and Mandarin Oriental Hyde Park, London.
• Discounts at 700+ retailers and supermarkets.

We’re Fans. Are you?

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture enhances our success. We are committed to fair treatment, equal opportunities, and respect for all colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion. Discrimination, bullying, or harassment of any kind are not tolerated.

ELIGIBILITY TO WORK IN THE UK

Applicants must have the legal right to work and live in the UK. Evidence of eligibility will be required during the recruitment process.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitality

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