Executive Assistant, London

Korn Ferry; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Korn Ferry is seeking an Executive Assistant to provide administrative support to managers and colleagues across levels. The role coordinates calendars, travel schedules, on-site services and expenses, while maintaining high client service standards in a professional manner.

The ideal candidate has operations experience, excellent PowerPoint skills, strong MS Office proficiency, and the ability to work independently with guidance from management.

Qualifications

• Candidates must be educated to degree level or have equivalent qualifications / or demonstratable work experience in the EA/administration field
• Excellent PowerPoint skills with high proficiency in the Microsoft Office suite (Outlook, Word and Excel)
• Relevant experience of supporting leaders and senior professionals within a Professional Services environment
• Working knowledge of HCM / SAP / Salesforce
• Strong computer and Internet research skills related to administrative work
• Client management/service experience preferred
• Demonstrated track record of sound judgment and professionalism with the ability to work with leaders
• Ability to plan complex international travel to highly detailed level
• Ability to maintain confidentiality and discretion in dealing with sensitive matters
• Strong analytical skills and ability to translate to operational processes
• Must be able to work independently with little supervision but able to take direction from management, be detail oriented, be proactive, at times flexible in terms of hours/responsibilities and able to organize and prioritize multiple deadlines
• Excellent written and verbal communication skills; customer service focused with excellent phone etiquette
• Able to make timely decisions and drive to action
• Excellent organizational capabilities with a high degree of prioritization
• Basic project management and coordination skills preferred

Responsibilities

• Office Support: Serve as central point of contact for administrative enquiries and for consultants to access specialised services; coordinate travel schedules and itineraries
• Meeting Support: Maintain calendars, set up virtual/client meetings, coordinate materials and catering
• Business Support: Open projects with accounting, prepare expense reports, code invoices and manage timesheets
• Provide coverage for other administrative assistants and handle confidential information
• Support other colleagues and ensure timely answers to requests

Skills

PowerPoint

Microsoft Office

Communication skills

Customer service

Travel planning

Confidentiality

Education

Degree level education

Equivalent qualifications/work experience

Tools

HCM

SAP

Salesforce

Job description

Korn Ferryis a global consulting firm that powers performance. We unlock the potential in your people and unleash transformation across your business - synchronizing strategy, operations, and talent to accelerate performance, fuel growth, and inspire a legacy of change. That’s why the world’s most forward-thinking companies across every major industry turn to us - for a shared commitment to lasting impact and the bold ambition to Be More Than.

Headquartered in Los Angeles, our over 9,000 colleagues globally serve clients in more than 50 countries. We offer five core capabilities that span the full talent lifecycle:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Rewards and Benefits

Using organisational knowledge of procedures, the Executive Assistant provides administrative support to managers and colleagues, from varied levels, for Korn Ferry. The position is responsible for coordinating calendars, travel schedules, on-site services and prepare expense reports. As a central point of contact, the role must ensure high quality of customer service to both internal and external clients and visitors.

The ideal candidate will possess administrative operations experience and have the ability to work independently yet take direction from managers. The candidate must be well- organised, a self-starter, flexible and resourceful. The role requires initiative and organisational skills to represent Korn Ferry in a professional and polished manner with the goal to ensure a high degree of client satisfaction, both internally and externally. Experience in a professional office environment is required as well as strong technical skills. Core competencies required to excel in this role are quality control, attention to detail, ability to prioritise, communication, problem solving, adaptability and empathy.

Primary Responsibilities

Office Support

• Serve as central point of contact for administrative enquiries and for consultants to access specialised services including graphics, production, and operations. Use knowledge of corporate resources and strong internal relationships to work efficiently
• Coordinate travel schedules, both domestic and international for consultants, preparing a detailed itinerary prior to departure
• Assist with other administrative / operational duties such as file maintenance, photocopying, scanning, mailings, trouble shooting and meeting planning
• Update the distribution list and coordinate regular mailings
• Flag related issues with manager
• Support other colleagues when possible and needed (i.e. providing coverage for other administrative assistants) providing timely answers to requests

Meeting Support

• Maintain calendars including internal meetings, conference calls involving multiple time zones, setting virtual meetings, and client meetings, ensuring IT equipment is set up and coordinate materials, supplies and catering as required
• Support on site activities related to employee orientation

Business Support

• Collaborate with consultants and accounting to open projects and follow up on receivables as needed
• Prepare and submit regular and accurate expense reports and reconcile statements
• Code and submit invoices, prepare check requests
• Prepare/save regular timesheets, showing utilization time allocated to engagements
• Use utmost discretion and professionalism when working with confidential information
• Compile, prepare, edit and format various reports, presentations and business documents, and analyses data and information from identified sources within prescribed guidelines and procedures

EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS

• Candidates must be either educated to degree level or have equivalent qualifications / or demonstratable work experience in the EA/administration field
• Excellent PowerPoint skills with high proficiency in the Microsoft Office suite (Outlook, Word and Excel)
• Relevant experience of supporting leaders and senior professionals within a Professional Services environment
• Working knowledge of HCM / SAP / Salesforce
• Office machines skills required for printers/photocopiers, binding machines, mailing equipment,
• Strong computer and Internet research skills related to administrative work
• Client management/service experience preferred
• Demonstrated track record of sound judgment and professionalism with the ability to work with leaders. High degree of interpersonal and professional savvy across varying levels of internal management, staff, clients, and associates, with the ability to manage expectations
• Ability to plan complex international travel to highly detailed level
• Ability to maintain confidentiality and discretion in dealing with sensitive matters
• Strong analytical skills and ability to translate to operational processes
• Must be able to work independently with little supervision but able to take direction from management, be detail oriented, be proactive, at times flexible in terms of hours/responsibilities and able to organize and prioritize multiple deadlines
• Excellent written and verbal communication skills; customer service focused with excellent phone etiquette
• Able to make timely decisions and drive to action
• Excellent organizational capabilities with a high degree of prioritization
• Basic project management and coordination skills preferred

COMPETENCIES

• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Drives results: Consistently achieving results, even under tough circumstances.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Being resilient: Rebounding from setbacks and adversity when facing difficult situations.
• Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Korn Ferry may useAIas part of its recruitment process, but all hiring decisions are made byhumans.

Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

Korn Ferry is an Equal Employment Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.