Executive Assistant

EDF Energy; Almondsbury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading energy company in the UK seeks a Staff Manager for its Almondsbury depot. This full-time role involves managing depot operations, supporting the Operations Manager, and ensuring excellent customer service while adhering to governance and performance standards. The ideal candidate should possess management experience, be proficient in computer skills, and have knowledge of road traffic and employment legislation. A positive approach to change and the ability to inspire teams are essential for success in this role.

Qualifications

• Previous management or supervisory experience, preferably in bus/transport industry.
• Familiarity with employment legislation.
• Strong computer skills.

Responsibilities

• Manage the depot operations team per company policies and procedures.
• Support training and development of operational teams.
• Conduct performance reviews and manage employee records.
• Ensure collaboration between operational and engineering teams.
• Deliver performance improvement plans within budget.

Skills

Management or supervisory experience

Excellent computer skills

Knowledge of Road Traffic Act

Ability to lead and inspire

Excellent planning and prioritising skills

Self-motivated with positive approach

Job description

We have a fantastic opportunity for a Staff Manager to join our Swansea depot on a full-time permanent basis. The successful candidate will support and deputise for the Operations Manager to manage all aspects of operational performance including on time performance, delivering excellent customer experience, while managing a governance agenda that supports legislative, process and policy compliance, within the operational excellence framework. You will engage front line colleagues though effective communication, active listening and recognition Work within and embed the divisional governance framework set by the Operations Steering Group, ensuring that the operational excellence policies and procedures are adopted within the depot.

Responsibilities

• Management of the depot operations team in accordance with FirstGroup policies, standard operating procedures and all relevant legislation
• Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements
• Manage driver performance and carry out job chats
• Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture
• Conduct any disciplinary, grievance or absence management reviews in accordance with Company policy
• Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records
• Work alongside service performance team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
• Improve operational performance in a sustainable manner, with a key focus on improving lost miles and punctuality, resulting in delivery of agreed key performance indicators
• Manage supervisors to create alternative disruption plans; liaising with and providing information to all relevant colleagues
• Liaise with external stakeholders and attend relevant meetings to improve service performance
• Local custodian and point of contact of escalation for maintenance of fault diagnosis of all on time performance and other service performance business systems
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience
• Deliver agreed performance improvement plans and operational costs within budget
• Comply with requisition to pay procedures and delegated authorities
• Ensure an effective working relationship with recognised trade union representatives and officials

Qualifications

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritising skills
• Self-motivated with a positive approach to change