Exams Administrator

The Federation of the Royal Colleges of Physicians of the UK; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

The Federation of Royal Colleges of Physicians of the UK is seeking an Administrator to join the Examinations team and support the coordination and delivery of MRCP(UK) examinations. This full-time post offers hybrid working in London with a minimum in-office presence.

You will provide administrative support, manage data, handle inquiries from stakeholders, and assist with report writing and packing exam materials as required. Strong communication and attention to detail are essential.

Qualifications

• Excellent customer service to stakeholders at all levels.
• Effective written and verbal communication skills.
• Safeguard confidential information and handle sensitive information appropriately.
• Able to use general office software and learn new software, technology and systems.
• Accurate data entry and good attention to detail.
• Interacts with staff and other professions with respect for difference and diversity.
• Demonstrates flexibility and adaptability to changes and new ways of working.
• Able to prioritise and manage workload according to importance and urgency, maintaining focus on routine tasks.
• Demonstrates ability to work to deadlines and to standard operating procedures.

Responsibilities

• Administrative Support: Supporting physicians with the examination process, trainee services and CPD activities.
• Communication and customer service: Respond to inquiries from stakeholders by email, phone, social media and in person.
• Report Writing: Write detailed reports that present information clearly and accurately.
• Database Management: Update databases and ensure records are up to date.
• Other: Packing and shipping exam materials may be part of the role.
• Adhere to health and safety policies and equal opportunities guidelines.

Job description

Working hours – Full time (35 hours per week). Standard working hours between 9am – 5pm.

Working arrangements – London, hybrid homeworking (minimum 6 days a month in office).

The Federation of Royal Colleges of Physicians based in the UK and with an international reach is a collaboration between the Royal College of Edinburgh, Royal College of Physicians and Glasgow and Royal College of Physicians. Collectively the colleges represent 50,000 physicians worldwide.

For physicians in the UK and globally, the colleges provide an invaluable professional network, opportunities to share best practice and ongoing educational opportunities.

The Federation develops and delivers services to support doctors at every stage of their careers, including:

• Examinations (Membership of the Royal Colleges of Physicians of the UK – MRCP(UK)
• Training (Joint Royal Colleges of Physicians Training Board – JRCPTB)
• Continuing Professional Development (CPD)

The Federation is looking for an Administrator to join the Examinations team and support with the coordination and delivery of MRCP(UK) examinations.

Key responsibilities

• Administrative Support: Supporting physicians with either/or combination of the examination process, trainee services and CPD activities.
• Communication and customer service: Communicate clearly and effectively, providing exceptional customer service when responding to enquiries from stakeholders by email, phone, social media and/or in person.
• Report Writing: You will write detailed reports that present information in a clear and accurate manner.
• Database Management: Updating databases and ensuring that records are up to date.
• Other: Some packing and shipping exam materials might be a part of your role.
• Any other duties as may be reasonably expected and which are commensurate with the level of the post, adhere and comply with the provisions of the RCP’s health and safety policy, undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities

About you

• Able to provide excellent customer service to stakeholders at all levels
• Effective written and verbal communication skills
• Able to safeguard confidential information and handle sensitive information appropriately
• Able to use general office software and technology and able to learn how to use particular software, technology and systems
• Accurate data entry and good attention to detail
• Interacts with staff and other professions with respect for difference and diversity
• Demonstrates flexibility and adapts to agreed changes and new ways of working positively, effectively and completely
• Able to prioritise and manage your workload according to importance and urgency and remains focused on routine tasks and understands why achievement is important
• Demonstrates an ability to work to deadlines and to agreed standard operating procedures

Interviewing date: ongoing

Please note, we will be reviewing applications as they are received. Interviews may be arranged, and the role may be filled before the advertised closing date. Early applications are therefore encouraged.

The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.