Exams Administrator

Royal-College-of-Physicians; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Mental health activities

Health cash plan

Employee discounts

Job summary

The Federation of the Royal Colleges of Physicians, based in the UK, is seeking an Administrator to join the Examinations team and support the delivery of MRCP(UK) examinations. This full-time role in London offers hybrid working with in-office presence required (minimum six days a month).

Key duties include administrative support, customer service, report writing, and database management. You will handle confidential information and contribute to a respectful, inclusive environment.

Qualifications

• Able to provide excellent customer service to stakeholders at all levels.
• Effective written and verbal communication skills.
• Able to safeguard confidential information and handle sensitive information appropriately.
• Able to use general office software and learn new software and systems.
• Accurate data entry and good attention to detail.
• Interacts with staff and other professions with respect for difference and diversity.
• Demonstrates flexibility and adapts to changes and new ways of working.
• Able to prioritise and manage workload and meet deadlines.

Responsibilities

• Administrative Support: assist with examination processes, trainee services and CPD activities.
• Communication and customer service: respond to enquiries by email, phone, social media or in person.
• Report Writing: produce detailed, clear reports.
• Database Management: update databases and keep records current.
• Other: assist with packing and shipping exam materials as required.
• Adhere to health and safety policies and equal opportunities rules.

Skills

Customer service

Written & verbal communication

Data entry accuracy

Diversity & inclusion

Time management

Deadline orientation

Education

General office software literacy

Tools

Office software

Job description

Working hours - Full time (35 hours per week). Standard working hours between 9am - 5pm.

Working arrangements - London, hybridhomeworking (minimum 6 days a month in office).

The Federation of Royal Colleges of Physicians based in the UK and with an international reach is a collaboration between the Royal College of Edinburgh, Royal College of Physicians and Glasgow and Royal College of Physicians. Collectively the colleges represent 50,000 physicians worldwide. For physicians in the UK and globally, the colleges provide an invaluable professional network, opportunities to share best practice and ongoing educational opportunities.

The Federation is looking for an Administrator to join the Examinations team and support with the coordination and delivery of MRCP(UK) examinations.

Key responsibilities

• Administrative Support: Supporting physicians with either/or combination of the examination process, trainee services and CPD activities.
• Communication and customer service: Communicate clearly and effectively, providing exceptional customer service when responding to enquiries from stakeholders by email, phone, social media and/or in person.
• Report Writing: You will write detailed reports that present information in a clear and accurate manner.
• Database Management: Updating databases and ensuring that records are up to date.
• Other: Some packing and shipping exam materials might be a part of your role.
• Any other duties as may be reasonably expected and which are commensurate with the level of the post, adhere and comply with the provisions of the RCP's health and safety policy, undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities

About you

• Able to provide excellent customer service to stakeholders at all levels
• Effective written and verbal communication skills
• Able to safeguard confidential information and handle sensitive information appropriately
• Able to use general office software and technology and able to learn how to use particular software, technology and systems
• Accurate data entry and good attention to detail
• Interacts with staff and other professions with respect for difference and diversity
• Demonstrates flexibility and adapts to agreed changes and new ways of working positively, effectively and completely
• Able to prioritise and manage your workload according to importance and urgency and remains focused on routine tasks and understands why achievement is important
• Demonstrates an ability to work to deadlines and to agreed standard operating procedures

For more information about the role please view the job description downloadable at the bottom of this page.

the RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity.

the RCP is all about our people - our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us.

Who we are

The Federation of the Royal Colleges of Physicians, based in the UK and with international reach, is a collaboration between the:

• Royal College of Physicians of Edinburgh
• Royal College of Physicians and Surgeons of Glasgow
• Royal College of Physicians

Collectively, the colleges represent more than 50,000 physicians worldwide. For physicians in the UK and globally, the colleges provide an invaluable professional network, opportunities to share best practice and ongoing educational opportunities.

The Federation develops and delivers services to support doctors at every stage of their careers, including:

• Examinations (Membership of the Royal Colleges of Physicians of the UK - MRCP(UK))
• Training (Joint Royal Colleges of Physicians Training Board - JRCPTB)

The benefits

Buy annual leave

Mental health activities and sessions

Health cash plan and employee discounts

Our people

• Rachael O'Flynn

"I've always been motivated by work that has purpose. I'm proud to support collaboration across the three Royal Colleges, helping to advance our shared work in medical education and professional standards- all with the common goal of improving patient care."

• Jonathan Bates
• Editor

"What I enjoy most about working for the Federation is knowing the editorial work I do directly shapes the exams doctors sit. That sense of purpose is what makes the job so rewarding"

• Curricula and Professional Standards Manager

"Over years, the Federation has given me great opportunities to grow and develop my career. I've always felt supported and the positive culture and focus on work-life balance make it a great place to work"