Exams Officer, Reasonable Adjustments

RCGP Enterprises Limited; Greater London; Hybrid; GBP 38,000 - 46,000; Full time

Job summary

Royal College of General Practitioners in London is recruiting an Examinations Officer, Reasonable Adjustments, to ensure accurate, fair and timely administration of the MRCGP examinations.

You will handle end-to-end processing for reasonable adjustments, review medical evidence, maintain auditable records, and support candidates with sensitive inquiries within regulatory frameworks.

Qualifications

• Proven administrative experience, ideally in examinations, events management or deadline-driven environments.
• Experience providing professional customer service and handling sensitive or complex inquiries.
• Experience using and maintaining databases, spreadsheets and accurate records.
• Strong Microsoft Office skills, especially Excel, Word and Outlook.
• Excellent written and verbal communication with tact, empathy and patience.
• High accuracy and attention to detail; able to apply regulations and decision-making frameworks.

Responsibilities

• Manage end-to-end reasonable adjustment processing for SCA and AKT examination diets, from receipt through evidence checks, decisions and implementation.
• Review submissions for completeness, assess medical evidence against requirements, and request further information when needed.
• Make routine decisions within agreed frameworks, document decisions and rationale, escalate complex or high-risk cases.
• Maintain trackers, logs and candidate records as a single source of truth.
• Update examination delivery systems with adjustments and perform post-booking reconciliation and quality checks.
• Manage a busy shared inbox and provide clear responses.

Skills

Administrative experience

Customer service

Microsoft Office

Attention to detail

Regulations knowledge

Communication skills

Education

A-levels or equivalent

Tools

Excel

Word

Outlook

Job description

Full time, 35 hours per week

Permanent

Salary, Grade EL £41,788.54per annum

Location: Euston, London (hybrid working with a minimum of two days in the office)

Closing date: 5.00pm on Tuesday 29September 2026

Interview date: Week commencing05 October 2026

We reserve the right to close the advert sooner should we receive sufficient suitable applications.

About the role

This is an important operational role within the Royal College of General Practitioners (RCGP) Examinations Directorate with responsibility for ensuring accurate, fair and timely administration across the MRCGP examination. The MRCGP is a high-stakes licensing assessment taken by doctors seeking entry to the GMC GP Register. Ensuring that it is fair, accessible, and legally compliant is central to maintaining professional and public confidence.

As Examinations Officer, Reasonable Adjustments, you will manage defined processes across the SCA and AKT examination cycles. You will support candidates who request reasonable adjustments, review these requests and supporting evidence, maintain accurate and auditable records, and help ensure agreed adjustments are implemented correctly and on time for the relevant examination.

You will work in a high-profile and high-risk environment where attention to detail, sound evidence-based judgement and sensitive communication matter. You will take ownership of routine cases within agreed regulations and frameworks, escalating complex cases to specialist and senior colleagues when required.

What you will be responsible for

You will support the effective delivery of reasonable adjustments by:

• Managing end-to-end reasonable adjustment processing for SCA and AKT examination diets, from receipt and logging through evidence checks, decisions, communications and implementation
• Reviewing submissions for completeness and clarity, assessing supporting medical evidence against agreed requirements, and requesting further information where needed
• Making routine decisions on standard outcomes within agreed frameworks, recording decisions and rationale accurately, and escalating complex or high-risk cases
• Maintaining reliable trackers, logs and candidate records so that information is accurate, current, auditable and available to colleagues as a single source of truth
• Updating examination delivery systems with agreed adjustments and carrying out post-booking reconciliation and quality checks
• Managing a busy shared inbox and providing clear responses

Working relationships

You will work closely with:

• The Senior Manager, Equity and Accessibility, Clinical Leads and disability advisers
• Examination candidates, trainers, deanery staff, clinicians and examiners
• External delivery partners, suppliers, call centres and technical support teams

Essential experience and skills

• Education to A-level standard or equivalent qualification or level of experience
• Proven administrative experience, ideally in examinations, events management or a comparable deadline-driven environment
• Experience of providing a professional customer service and handling sensitive or complex enquiries
• Experience using and maintaining databases, spreadsheets and accurate records
• Strong Microsoft Office skills, particularly in Excel, Word and Outlook
• Excellent written and verbal communication skills, with tact, empathy and patience
• A consistently high level of accuracy and attention to detail
• Ability to understand and apply regulations, policies and agreed decision-making frameworks

Desirable experience

• Experience working in examinations, assessment, medical education or another regulated environment
• Experience supporting reasonable adjustments, accessibility services or disability-related casework

Who this role may suit

This role may particularly suit an organised and conscientious administrator who enjoys owning processes from start to finish, working with detailed information and helping people navigate important requirements. You will be comfortable balancing empathy with consistent application of policy and will understand how careful record keeping and timely communication contribute to fair examination delivery.

Applying

We welcome applications from candidates with diverse backgrounds and experiences. We are committed to providing reasonable adjustments throughout the recruitment process. The successful candidate will share our corporate values. In return, the College offers excellent terms and conditions andgreat working environment.