Events Supervisor

Chartwells Independent; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Chartwells Independent, a leader in hospitality, is seeking an enthusiastic Event Supervisor to manage events in London. The ideal candidate will possess excellent customer service and leadership skills, ensuring exceptional experiences for clients and guests. Join a dynamic team dedicated to delivering outstanding service and fostering a diverse, inclusive workplace.

Benefits

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards

Wellness and mindfulness classes

Qualifications

• Passionate about delivering world-class service.
• Able to work as a team and independently.
• Good communication skills and customer-focused.

Responsibilities

• Ensure the highest level of customer care at all times.
• Support line manager in client liaison and satisfaction.
• Promote good safety habits and methods of work.

Skills

Customer service

Leadership

Communication

Teamwork

Initiative

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

We are looking for enthusiastic and dedicated Event Supervisor ready to work at one of the unique venues in London. We are on the hunt for the person with excellent customer service and leadership skills to help with all of our catering and hospitality.

As a Event Supervisor you will be responsible for the running of the conference and events for the venue and always aiming to meet customer needs and exceed customer expectations.

Could you bring your spark to Restaurant Associates? Here's what you need to know before applying:

Key responsibilities

• To be polite, professional and friendly at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• Understand and deliver all contractual terms
• Support your line manager in the effective liaison with the client to ensure the continual development of the partnership
• Action plans are completed following client satisfaction surveys
• Promote the unit and act as a Compass Advocate at all time
• To actively gain customer feedback, passing information gained onto your line manager.
• To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene
• To report health and safety issues to your line manager, including all accidents and near misses
• To promote good safety habits and methods of work
• To assist in the preparation of hospitality as required
• To always look out for opportunities to develop our service
• As part of our commitment for continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency

Ideal candidate

• Is passionate about delivering a world class service to our clients and customers
• Able to work as a team but also willing to act on their own initiative
• Acts with honesty and integrity
• Good communication skills
• Able to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, H&S
• Customer service focused
• Team player and can-do attitude
• Takes pride in personal appearance and hygiene
• Self motivated and able to use own initiative
• Ability to work under pressure whilst maintaining a positive attitude

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1605/97035012/52739380/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!