Meetings and Events Team Leader

TN United Kingdom; London; On-site; Full time

Job summary

A leading company in the hospitality sector is seeking a Meetings and Events Team Leader to manage operations at Park Plaza Riverbank. This role involves ensuring high service standards, coordinating with various departments, and providing exceptional guest experiences. The ideal candidate will have strong customer service skills and a positive attitude, contributing to a vibrant team environment.

Benefits

Heavily discounted hotel rates across Europe

50% F&B discounts at our restaurants and bars

Two wellness days per year

Access to 40% of your pay before payday via Wagestream

Recommend a Friend scheme – up to £750

Gym discounts

Free dry cleaning for work uniforms

Annual staff parties and events

Qualifications

• Proficiency in English, verbal and written.
• Excellent customer service skills, positive attitude, and charisma.
• Team player with strong interpersonal skills.

Responsibilities

• Manage day-to-day operations of Meetings and Events services.
• Ensure F&B services are delivered promptly according to Event Orders.
• Oversee junior team members to meet client expectations.

Skills

Customer service skills

Interpersonal skills

Attention to detail

Flexibility

Adaptability

Job description

M&E Team Leader Opening - Park Plaza Riverbank

We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader plays a key role in ensuring a great guest experience. We are seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team and contribute to creating an enjoyable dining experience for our staff.

As M&E Team Leader, your role will involve managing the day-to-day operations of Meetings and Events services.

You will ensure all F&B services are delivered promptly according to Event Orders, maintaining high standards and providing exceptional experiences for our guests. You will also oversee junior team members to meet client expectations.

Benefits include:

• Salary: £14.04 per hour + generous service charge and benefits
• Heavily discounted hotel rates across Europe (including Radisson Hotel Group and family & friends)
• 50% F&B discounts at our restaurants and bars for your entire party
• Two wellness days per year, starting with 30 days of holiday including bank holidays, increasing with service years
• Two free meals per day, including on days off if desired
• Access to 40% of your pay before payday via Wagestream
• Recommend a Friend scheme – up to £750
• Vitality at Work scheme with gym discounts and more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – discounts at various stores, supermarkets, attractions, and cinemas
• Free dry cleaning for work uniforms
• Annual staff parties and events

Operational responsibilities include:

• Ensuring compliance with standards, efficiency, and professionalism in the Meetings and Events Department
• Providing a warm, friendly welcome to all clients
• Coordinating service requirements with Floor Managers and other departments such as Sales, Planning, and Kitchen
• Supporting logistics and bar teams as needed
• Assigning duties to junior staff and agency assistants, including F&B service, BOH prep, meeting room setup, and cloakroom operation
• Managing client interactions during events, addressing queries, and ensuring satisfaction
• Maintaining personal training schedules and identifying growth opportunities
• Proposing departmental improvements and innovations for better customer satisfaction
• Taking a hands-on approach when on duty, training and assisting team members
• Fulfilling reasonable requests from Operations and Floor Managers

Skills and qualifications:

• Proficiency in English, verbal and written
• Excellent customer service skills, positive attitude, and charisma
• Team player with strong interpersonal skills
• Attention to detail, warm personality
• Flexibility, adaptability, and energy

Renowned for creating memorable moments, Park Plaza caters to leisure and business travelers with stylish rooms and versatile meeting facilities, complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.

Apply Now