Events Planning Manager

Hilton London Bankside; Greater London; On-site; GBP 52,000 - 68,000; Full time

Benefits offered by this job

Hotel stays

Food and beverage discounts

Wellbeing support

Salary sacrifice car scheme

Learning and development opportunities

Job summary

Hilton London Bankside, located in Bankside, London, is a multi‑award‑winning, design‑led hotel renowned for exceptional events. We are seeking an Events Planning Manager to own the planning journey from confirmation through final invoicing and to lead a team of two Events Planners.

You will collaborate with the GCE Sales team and hotel operations to turn bookings into seamless experiences, upsell F&B, AV and upgrades, and ensure flawless delivery on event days.

Qualifications

• Experience in hotel events or meetings and events.
• Experience managing events from planning to on-site delivery.
• Experience leading, coaching or developing a team.
• Strong client and guest service mindset.
• Excellent organisation and attention to detail.

Responsibilities

• Own confirmed events from handover through to delivery and invoicing.
• Lead and develop a small team of two Events Planners.
• Build relationships with clients and capture their requirements.
• Coordinate with Operations, F&B, AV and other hotel teams.
• Identify opportunities to upsell F&B, AV and upgrades.
• Maintain accurate event information in Delphi.
• Contribute to improving the client journey and commercial performance.

Skills

Team leadership

Client relationship management

Event planning

Commercial awareness

Cross-functional collaboration

Tools

Delphi

Job description

Imagine being at the heart of delivering some of London's most memorable events.......

From the moment an event is confirmed through to the final invoice, you'll take ownership of the entire planning journey, bringing together every detail to create seamless experiences for our clients and their guests.

As our Events Planning Manager, you'll lead a team of two Events Planners and work closely with our GCE Sales team and hotel operations to turn confirmed bookings into exceptional events.

You'll build strong client relationships, oversee detailed planning, coordinate teams across the hotel and be there on the day to make sure everything comes together perfectly.

You'll also play an important commercial role, identifying opportunities to maximise revenue through F&B, AV, room upgrades and additional services, while creating experiences that encourage clients to return time and again.

If you're organised, commercially minded, passionate about events and enjoy leading a team to deliver exceptional experiences, we'd love to hear from you.

Located in London's vibrant Bankside, Hilton London Bankside is a multi-award-winning, design-led hotel renowned for exceptional guest experiences and outstanding events.

Home to 292 contemporary guest rooms, award-winning OXBO Bankside restaurant, The Distillery Gin Bar and one of London's most impressive event spaces, the hotel offers 11 flexible meeting rooms and a spectacular pillar‑free ballroom accommodating up to 1,000 guests for conferences, gala dinners, product launches and celebrations.

As part of Splendid Hospitality Group, a family‑owned business with a portfolio of hotels, restaurants and care homes across the UK, we’re passionate about creating extraordinary experiences for our guests while supporting our people to grow and thrive.

The Role

You’ll:

• Take ownership of confirmed events from handover through to delivery and final invoicing.
• Lead, coach and develop a team of two Events Planners.
• Build strong relationships with clients, understanding their requirements and bringing their vision to life.
• Lead planning meetings, menu tastings and site visits to ensure every detail is covered.
• Work closely with Operations, F&B, AV and wider hotel teams to deliver seamless events.
• Be a key point of contact for clients and delegates throughout the event journey.
• Identify opportunities to upsell F&B, AV, room upgrades and additional services.
• Support M&E revenue targets, client retention and rebooking opportunities.
• Ensure event information and client details are accurately maintained in Delphi.
• Contribute to improving the client journey and driving commercial performance.

You’ll bring:

• Previous experience in hotel events, meetings & events, conference & banqueting or a similar hospitality environment.
• Experience managing events from planning through to on‑site delivery.
• Experience leading, coaching or developing a team.
• A passion for delivering exceptional client and guest experiences.
• Excellent organisation and attention to detail, with the ability to manage multiple events and priorities.
• Strong communication and relationship‑building skills.
• A commercially minded approach, with confidence identifying and maximising opportunities.
• The ability to remain calm, organised and solutions‑focused in a fast‑paced environment.
• Confidence working collaboratively across multiple hotel departments.
• Experience using Delphi or a similar events/hotel system would be advantageous.

Why You’ll Love Working With Us

• Join one of London’s leading conference and events hotels.
• Lead and develop a talented Events Planning team.
• Work in an award‑winning hotel with exceptional event facilities.
• Build your career within one of the UK’s fastest-growing hospitality groups.
• Access fantastic learning and development opportunities.
• Enjoy excellent team member benefits, including hotel stays, food and beverage discounts, wellbeing support, salary sacrifice car scheme, Stream financial wellbeing and much more.

Ready to take the lead in creating extraordinary events?

Splendid Hospitality Group is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.