Events Operations Manager

The Methodist Church in Britain; Nottingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexitime

Benefits on council site

Job summary

Burgess Hall, the events venue run by Huntingdonshire District Council in St Ives, seeks an Events Operations Manager to run the venue day to day and lead operations and hospitality teams. The role involves taking the lead on selected events from planning to delivery and requires rota-based evening and weekend work.

The post covers marketing, growth of the venue’s business and delivering high customer service standards, with DBS check on appointment and no sponsorship offered.

Qualifications

• Excellent communication and organisational skills.
• Building relationships with customers, colleagues, suppliers and stakeholders.
• Strong understanding of customer service, operational management and health and safety.
• Motivating teams and maintaining high standards.
• Sound decision making and proactive problem solving.
• Adapting quickly to changing priorities.

Responsibilities

• Run Burgess Hall day to day, ensuring events and functions are delivered safely and to high customer service standards.
• Oversee venue operations and coordinate event delivery.
• Lead and manage operational teams and staff.
• Oversee event schedules.
• Support hospitality services.
• Manage customer relationships.
• Ensure the venue is presented to an exceptional standard.
• Take the lead on selected events from planning to delivery, maximising customer satisfaction and commercial performance.
• Contribute to the marketing, promotion and growth of Burgess Hall.
• Identify opportunities to enhance services and attract new business.

Skills

Communication

Organisation

Relationship building

Health & safety

Team leadership

Decision making

Problem solving

Adaptability

Job description

Events Operations Manager at Burgess Hall, the events venue run by Huntingdonshire District Council in St Ives, on a permanent full-time basis. The post runs the venue day to day, leading operational and hospitality teams and taking the lead on selected events from planning to delivery. The post is rota-based, with regular evening and weekend working, and also covers marketing and growing the venue's business. Right to work in the UK is required, with no sponsorship offered, and a DBS check follows appointment.

What the job involves

• Run Burgess Hall day to day, ensuring events and functions are delivered safely and to high customer service standards
• Oversee venue operations and coordinate event delivery
• Lead and manage operational teams and staff
• Oversee event schedules
• Support hospitality services
• Manage customer relationships
• Ensure the venue is presented to an exceptional standard
• Take the lead on selected events from planning to delivery, maximising customer satisfaction and commercial performance
• Contribute to the marketing, promotion and growth of Burgess Hall
• Identify opportunities to enhance services and attract new business
• Support the ongoing development of services and facilities
• Work rota-based, including regular evenings and weekends

What’s required

Experience

• Experience supervising or managing teams in a hospitality, events or customer-focused setting
• Experience in an events or hospitality setting

Skills & knowledge

• Excellent communication and organisational skills
• Building relationships with customers, colleagues, suppliers and stakeholders
• Strong understanding of customer service, operational management and health and safety
• Motivating teams and maintaining high standards
• Sound decision making and proactive problem solvingAdapting quickly to changing priorities

Checks & eligibility

• Right to work in the UK
• DBS check on appointment

Other

• Flexible working, including evenings and weekends

What’s offered

• Flexitime
• A range of other benefits, listed on the council website