Events Operations Manager

Titanic Hotel Belfast; Belfast City District; On-site; GBP 45,000 - 65,000; Full time

Job summary

Titanic Hotel Belfast is seeking an Events Operations Manager to oversee the procurement and delivery of events and meetings under the Deputy General Manager. You will manage day-to-day conference and meeting room activities and work with sales teams to grow business.

There is a focus on maintaining high service levels, planning menus and beverages, and liaising with suppliers and other departments to ensure flawless event execution.

Responsibilities

• Manage the day-to-day activities of the conference and meeting room areas
• Actively promote Titanic Hotel Belfast to generate business with new and existing clients
• Liaise with other departments to ensure events run smoothly
• Assist with pricing and planning of banquet menus, beverages and wine lists
• Coordinate with suppliers and in-house stores for conference and banqueting needs
• Contribute to department meetings and monitor quality, guest satisfaction and operating costs

Job description

Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?

We are currently looking for an Events Operations Manager to join us!

At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

Job purpose:

Under the general guidance and supervision of the Deputy General Manager, manages the procurement and delivery of events and meetings.

About The Role

Main duties and responsibilities:

• Manage the day-to-day activities of the conference and meeting room areas
• Actively promote hotel in order to generate business with both new and existing clients
• Ensure knowledge of local market including attractions, direct competitors & venues and is current and up to date
• Liaise and communicate with other departments
• Assist with the planning, development and implementation of promotional strategies and marketing
• Supports the Deputy General Manager and Head Chef with the pricing and preparation of banquet menus, and beverages and wine lists by taking into consideration such factors as:

  • Local requirements and Market needs

  • Competition, trends, merchandising and promotion
  • Recipes and Availability of Food and Beverage products
  • Potential costs
• Coordinates with suppliers / in house stores for special purchasing requirements relating to the Conference and Banqueting Department
• Attends and contributes to the weekly hotel department head and food and beverage department meetings
• Assists the Deputy General Manager with the following:

  • Inspection checklists

  • Department reports and other reports as required
  • Controls and analyses, on an on-going basis, the following, in an effort to ensure optimum performance:
  • Quality levels of product and service
  • Guest satisfaction
  • Merchandising and Marketing
  • Operating costs
  • Sanitation, cleanliness, and hygiene
• Oversees the preparation, presentation and service of banquet Food and Beverage products to ensure highest quality at all times
• Supervises the functioning of all banqueting department employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
• Contribute to Conference and Banqueting, and Sales and Events departmental meetings
• Comply with the company corporate code of conduct at all times

  Demonstrate service attributes in accordance with industry expectations and company standards to Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display

• To have a thorough knowledge of and adherence to the law with regard to the following company regulations:

  • Fire regulations and procedures

  • Health and safety regulations
  • First aid procedures
• To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of the Maintenance Manager/Deputy General Manager/General Manager.

Required Criteria

• Right to work in the UK

Desired Criteria

• Hospitality experience

About The Company

Why Titanic Hotel Belfast?

• Historic Charm, Modern Elegance: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday.
• Commitment to Employee Growth: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry.
• Inclusive Culture: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued.
• Exceptional Benefits: Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing.
• Passion for Service: Share our dedication to providing outstanding service, creating unforgettable experiences for guests from around the globe.
• Sustainability Focus: Be part of an organisation that prioritises sustainability, ensuring our operations enhance the community and environment.

Company Culture

Your Role in Our Story

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.

Whether you're starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it's a place where you can be part of something truly monumental.

Ready to Set Sail?

We welcome you to bring your unique talents and join us in steering Titanic Hotel Belfast towards continued success. Together, we will create the next chapter in the story of this iconic destination.

Join the Legacy of Excellence at Titanic Hotel Belfast

Embark on a career journey with Titanic Hotel Belfast, where history intertwines with modern luxury, creating an unparalleled workplace experience. As a treasured addition to our team, you will be part of a vibrant community that celebrates Belfast's maritime heritage in the world-renowned Titanic Quarter.

Company Benefits

Embrace the chance to be a part of a team where learning is as natural as breathing, and where your career trajectory is limited only by your own ambition.

This isn't just a great place to work— it's a springboard for your future, a community that supports your dreams, and a foundation that builds your capabilities.

Let's grow together, creating a vibrant future for ourselves and the organisation.\

Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free work laptop, Referral bonus, Competitive salary, Family and friends rates, Long service recognition, Free meals during shifts, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

Not disclosed