Events Manager

Sodexo Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a premier hospitality destination, where you will oversee operations and ensure exceptional guest experiences. This role offers the chance to lead a passionate team, driving customer satisfaction and fostering advocacy. You'll manage daily operations, conduct training, and maintain high service standards while adapting to a fast-paced environment. Be part of a community that values your contributions and supports your professional growth. This is an extraordinary opportunity to make a meaningful impact in the hospitality industry.

Qualifications

• Proven experience in managing client relationships and leading teams.
• Flexibility to work unsociable hours as required by business needs.

Responsibilities

• Oversee daily operations of hospitality services, ensuring high service standards.
• Conduct satisfaction checks and manage bar operations during events.

Skills

Health and Safety Management

Client Relationship Management

Team Leadership

Customer Service

Education

Health and Safety Qualification

Job description

Join the dynamic team at Fulham Pier, a premier destination renowned for delivering exceptional hospitality experiences. We are seeking a dedicated professional to oversee the day-to-day operations of our match day and non-match day hospitality services. This exciting opportunity offers the chance to lead a passionate team, driving customer satisfaction and fostering genuine customer advocacy. You will play a key role in ensuring seamless service delivery while actively promoting our promotional activities and marketing initiatives. If you are motivated by a fast-paced environment and have a passion for delivering outstanding guest experiences, this is an excellent opportunity to make a meaningful impact at Fulham Pier.

What We're Looking For:

1. Coordinate with the Box Host and Hostess at FFC Event and Fulham Pier Sales teams to deliver the daily and match day briefings to the FOH team. Ensure that all briefings and match-by-match training are signed off and returned to the General Manager.
2. Complete all necessary paperwork, including Match Day and Everyday Feedback forms, staffing timesheets, Star of the Match nominations, and cleaning check sheets.
3. Oversee and manage bar operations, ensuring drinks service adheres to the agreed package and investigating any discrepancies with stock.
4. Ensure the aesthetic setup and staffing standards of boxes or event spaces are maintained before opening to guests.
5. Meet and greet clients on arrival and conduct satisfaction checks throughout the lounge's operating hours.
6. Report service standards, maintenance, and health and safety issues promptly to the General Manager.
7. Provide on-the-job training to all hospitality staff, covering areas such as box, event space, and kitchen familiarization; health and safety; emergency procedures; customer service; lounge service; COSHH; licensing. Submit completed documentation to the General Manager.
8. Conduct induction buddy training for new starters and agency staff, providing necessary documentation to the General Manager.
9. Prioritize safety and well-being of all Sodexo employees under your supervision.

What You'll Bring:

1. Health and Safety qualification.
2. Proven experience in managing client relationships.
3. Track record of leading, managing, and developing teams.
4. Experience in similar environments; flexibility to work unsociable hours as required by business needs.
5. Willingness to adapt work schedule when necessary.

Here, you’ll have the freedom to excel on your terms, making meaningful contributions aligned with your passions and professional goals. Join us and be part of something larger, where purpose drives your work, and your growth is supported every step of the way.

We’re creators of exceptional experiences and passionate about great food. Just like our experiences, our people are unique. Bring your personality, background, and enthusiasm for delighting others. In return, we’ll provide everything you need to succeed at Sodexo Live! We’re more than a team; we’re a community. Join us and be part of something extraordinary.

We are proud to be a Disability Confident Leader employer, committed to challenging perceptions of disability and creating opportunities for disabled individuals to achieve their aspirations. We offer a Disability Confident interview scheme for candidates with disabilities who meet the role's minimum criteria.

Sodexo Live! — where exceptional service meets unforgettable experiences!