Events Manager

Klarent Hospitality; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking an Event Manager for The Caledonian Edinburgh. This role involves managing events, ensuring client satisfaction, and leading a team to deliver exceptional guest experiences. The ideal candidate will have strong organizational skills, experience in hospitality, and a creative approach to event management.

Benefits

Free and healthy meals when on duty

50% off Food & Beverage Venues

Discounted use of Leisure Facilities

Discounted hotel stays

Opportunities for personal development

28 Days of Annual Leave

Flexibility to purchase additional holiday days

Pension enrolment

Qualifications

• Demonstrated experience in a Senior Events role within hotels preferred.
• Excellent organizational and administration skills.
• Creative approach to event program ideas.

Responsibilities

• Manage and plan successful programs for clients and guests.
• Communicate clients' needs across all departments.
• Event manage high-profile events and clients.

Skills

Organizational Skills

Communication Skills

Numerical Skills

Detail Focus

Resilience

Education

Degree or Certification in a Relevant Field

Tools

OnQ

Delphi

Job description

Job Ref:

AM14326

Branch:

The Caledonian Edinburgh

Location:

The Caledonian, Edinburgh

Salary/Benefits:

Competitive Salary + Exclusive Benefits + Bonus

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40 Hours Per Week

Posted date:

23/04/2025

Closing date:

25/05/2025

Our Story

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh.

We would love for you to embark on the journey with us and contribute to our next chapter. We are delighted to be recruiting for a skilled Event Manager within the Group Conference and Meetings & Events team, to act as a Senior lead to our Events Executives and manage and deliver an unrivalled event experience for our guests, within our reimagined dining experiences, event spaces, and newly refurbished 235 guestrooms and suites.

Our Management Company

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment, and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits

• Competitive Salary, based on experience + Bonus
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• 28 Days of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

The Role

As an Event Manager for The Caledonian Edinburgh, you will manage and plan successful programs for our clients and guests with meetings, incentives, and social events, through smooth planning experience, overall client satisfaction, and excellent communication across all departments within the hotel.

Reporting to the Assistant Group Conference & Events Manager, you will act as the Senior team member within the Events department, leading as an example and supporting our Events Executives and delivering an exceptional guest experience in accordance with our core values of care, connection, and curation.

What a Typical Working Week Will Look Like

• Receive file handovers from the Sales team for contracted events to then communicate and lead the client through an effective event management journey.
• Communicate clients' needs, event schedules, menu choices, event inclusions across all departments within the hotel
• Event Manage some of our highest profile events and clients.
• Take inquiries for small meetings and social events, weddings, dinners, and convert these customer inquiries to then deliver to event execution.
• Seek opportunities to increase sales, upsell, and guest satisfaction.
• Ensure effective planning and billing procedures leading to high guest satisfaction
• Event Manage key accounts, events, and annual events.
• Build strong relationships with key customers, both new and repeat events.
• Participate in hotel promotional activities
• Work effectively with the other commercial and operational departments
• Produce Banqueting Events Orders with full event details for all departments.
• Attend Commercial and Operational meetings to discuss each event in detail.
• Support the Ast GC&E Manager and Commercial Director with input on reporting and financial performance.

What are we looking for?

• An Events Manager working on behalf of our Guests and working with other Team Members and Departments. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Demonstrated previous experience in a Senior Events role, within hotels and hospitality preferable.
• Excellent organisational and administration skills
• Positive attitude and strong communication skills
• Confident in numerical skills, reporting, and data.
• Knowledge of hotel systems, with OnQ and Delphi platform knowledge preferred.
• Creative approach to event program ideas.
• Excellent grooming standards
• Demonstrated previous experience working in an Events environment
• Detail focus
• Resilience and ability to thrive even in high-pressure situations
• It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Knowledge of the hotel property management systems
• Qualification, degree, or certification in a relevant field